Benefit Terms and Conditions

TWO MOUNTAINS REWARDS TERMS AND CONDITIONS

NOTICE TO MEMBERS AND USERS: THIS IS AN IMPORTANT DOCUMENT WHICH EXPLAINS THE TERMS AND CONDITIONS OF THE TWO MOUNTAINS REWARDS PROGRAMME – PLEASE READ IT CAREFULLY AND PAY CLOSE ATTENTION TO CLAUSES IN BOLD TEXT.

These terms and conditions (the “Terms”) govern your use of our website at www.twomountains.co.za, our Two Mountains Rewards application, the Two Mountains Rewards loyalty programme and our services (collectively, the “Two Mountains Rewards Interface”).  By using or accessing the Two Mountains Rewards Interface, you agree to be bound to these Terms.  If you disagree with any part of these Terms, you must immediately stop using the Two Mountains Rewards Interface or any part thereof.

You warrant and represent that you are, at least, 18 (eighteen) years of age or, if your local jurisdiction’s statutes dictate a higher minimum age, then you warrant that you meet the mandated legal local minimum age, or that you are assisted by your legal guardian who will be transacting on your behalf and that you are mentally fit to transact on the Two Mountains Rewards Interface.

If this is not the case, you must notify us immediately if you require any assistance to understand or interpret these Terms.

PLEASE READ OUR PRIVACY STATEMENT AND THE FOLLOWING TERMS BEFORE USING THE TWO MOUNTAINS REWARDS INTERFACE.

BY CONTINUING TO ACCESS OR USE THE TWO MOUNTAINS REWARDS INTERFACE, YOU WARRANT THAT YOU HAVE READ, UNDERSTOOD AND HAVE AGREED TO BE BOUND BY THESE TERMS.   

  1. Two Mountains Rewards Grocery Coupon Benefit – Terms & Conditions
  • The Two Mountains Rewards grocery coupon benefit (the “Grocery Coupon Benefit”) entitles you, as a monthly member, to access grocery coupons on a pre-defined list of grocery products at Dis-Chem, Shoprite, Checkers and Checkers Hyper stores.
  • The Grocery Coupon Benefit is only available for use by Two Mountains Rewards members that have paid their monthly subscription fee. The coupons are only redeemable at Dis-Chem, Shoprite, Checkers and Checkers Hyper stores within the Republic of South Africa.
  • Please ensure that you have selected all the coupons you wish to purchase in your basket as you are limited to 5 Dis-Chem shopping trips per day.
  • The coupons cannot be exchanged for cash.
  • This coupon may not be used in conjunction with any other in-store specials or promotions
  • The coupons are only valid until the expiry date and whilst stocks last.
  • Each digital coupon is redeemable via the Two Mountains Rewards application up to 5 (five) times per month.
  • The pre-defined list of grocery items may be amended by DR in its sole discretion and without further notice to you.
  • To redeem your coupons, Login or Register if you are a first-time user of the Two Mountains Rewards application.
  • Select your coupons from the relevant coupon partners by following the prompts.
  • Show the coupon code(s) at the till, along with the product you wish to redeem the discount on.
  • Dis-Chem WiCode:
    • Your WiCode is the 7-digit number you type into the PIN pad at the till after your items have been scanned.
    • Once the items have been scanned, inform the cashier that you have coupons and enter your WiCode into the PIN pad at the till.
    • A WiCode will remain valid for 24 (twenty-four) hours from the time of issue.
  1. Two Mountains Rewards Retail Benefit – Edgars, Style, Legit & Beaver Canoe Terms & Conditions
  • The Two Mountains Rewards retail benefit (the “Retail Benefit”) entitles you, as a monthly member, to a 10% (ten percent) discount on your purchases at any Edgars, Style, Beaver Canoe and Legit stores.
  • The Retail Benefit is only available for use by Two Mountains Rewards members that have paid their monthly subscription fee.
  • To qualify for the 10% (ten percent) discount, members must purchase voucher or an electronic Edgars gift card and load it with the value required.
  • The bearer of the voucher or electronic Edgars gift card may use the card to purchase merchandise from any Edgars, Style, Beaver Canoe and Legit stores.
  • The voucher or electronic Edgars gift card will only be accepted if a valid voucher or electronic Edgars gift card number is presented to the cashier from the Two Mountains Rewards application.
  • All Edgars vouchers and gift cards (“Gift Cards”) have specific Terms and Conditions as set out below:
    • the bearer of the voucher or Gift Card may use the Gift Card to purchase merchandise from any Edgars, Style, Beaver Canoe and Legit stores.
    • the voucher or Gift Card is valid for a period of 3 (three) years from date of issue, activation or upon full redemption thereof, whichever occurs first. If such voucher or Gift Card has been topped-up, it will remain valid for a period of 3 (three) years from the date of top-up or upon full redemption thereof (whichever occurs first) irrespective of the date of issue or activation.
    • the voucher or Gift Card may not be:
      • used for the payment of an Edgars, Style, Beaver Canoe and Legit stores account or be exchanged for cash; or
      • used to purchase airtime.
    • no cash change will be given on purchases made with the voucher or Gift Card.
    • for security reasons, this voucher or Gift Card should be kept in a safe place. If stolen, it may still be used to make unauthorized/ fraudulent purchases.
    • lost or stolen Gift Cards will not be replaced or refunded. However, if you are in possession of the voucher or Gift Card number, you can call the Edgars Customer Service Centre on
    • 031 010 0005 to report it lost or stolen, Mon – Fri: 08h00 – 17h00 or email: customercare@retailability.co.za. Edgars will block the voucher or the remaining amount on the Gift Card and transfer it to another Gift Card, which will be available when you next visit any Edgars store; and
  • Gift Card balances can be checked in-store at a till point or by calling the Edgars Customer Service Centre on 031 010 0005
  • An electronic voucher/ Gift Card is an SMS version of the existing Gift Card, and the following additional terms apply:
    • if the full value of your electronic Gift Card is not used on your first purchase, the balance will be transferred to a physical Gift Card.
    • the electronic Gift Card cannot be topped up or be sent to someone else.
    • should the electronic Gift Card be deleted, or the customer cell phone be lost or stolen, Edgars or DR will not be liable for any reimbursement of any nature. The SMS can be resent, however, only to the original number.
    • the usage of the electronic Gift Card is solely at the risk and discretion of the customer/member; and
    • Edgars or DR shall not be held liable for any cellular network service operator’s delay in forwarding an electronic Gift Card to you.
  1. Two Mountains Rewards Travel Benefit – Eldo Coaches Terms & Conditions
  • The Two Mountains Rewards travel benefit (the “Travel Benefit”) entitles you, as a monthly member, to purchase discounted bus tickets on certain Eldo Coaches routes.
  • The Travel Benefit is only available for use by Two Mountains Rewards members that have paid their monthly subscription fee.
  • All bookings must be made via the Two Mountains Rewards Contact Centre by calling 0800 668 539 during Contact Centre hours which are Monday  to  Friday  from  08h00  to  17h00  and  Saturdays  from  09h00  to 13h00 or sending an email to twomountains@directrewards.co.za    
  • The Two Mountains Rewards Contact Centre is not open on Sundays or South African public holidays.
  • Tickets are only confirmed upon receipt of payment into the nominated bank account for which banking details will be provided to the member.
  • All bookings are subject to availability.
  • The Travel Benefit discount is only applicable for:
    • Eldo Coaches routes within the borders of the Republic of South Africa;
  • The Travel Benefit includes a discount of 15% (fifteen percent) off the normal fare price of the Eldo Coaches Intercity routes.
  • Tickets issued are subject to the full Terms and Conditions as set out on eldocoaches.co.za/terms-conditions, some of which are highlighted above.
  • The passenger, by accepting and using the ticket, confirms that he/she has been given an adequate opportunity to read and understand the Eldo Coaches terms and conditions and that he/she is aware of all of their terms and conditions.
  1. Two Mountains Rewards Fast Food Benefit – Steers Terms & Conditions
  • This Fast-Food Voucher Benefit is managed by Direct Rewards Proprietary Limited (“DR”) on behalf of Two Mountains Rewards.
  • Conditional discount vouchers are processed by wiGroup on behalf of DR and not the franchise. Please refer all benefit queries and questions to DR by calling 0800 668 539 or by emailing twomountains@directrewards.co.za
  • The Fast-Food benefit entitles you as a Two Mountains Rewards member to a discount voucher on your next meal purchased from a participating store, provided you:

– Spend R 150 or more excluding delivery fee to qualify for a R 30 voucher, redeemable off your 

  next purchase of R 100 or more; or

– Spend R 250 or more excluding delivery fee to qualify for a R 50 voucher, redeemable off your

  next purchase of R 100 or more.

– Submit your claim within 24 hours of visiting the Steers outlet or ordering via the Steers App.

– In order to spend the conditional voucher a minimum order of R 100 excluding the delivery fee

  is required on your next purchase.

– For mobile App redemptions, clients will need to adhere to Steers mobile app Ts&Cs;

– Add voucher number before selecting payment method.

– Vouchers will not be re-issued on a minimum spend of R 100 excluding the delivery fee.

– To qualify for a voucher re-issue, you will need to purchase food to the value of R 150 and more

  to qualify for a R 30 voucher or R 250 or more to qualify for a R 50 voucher – delivery fee 

  excluded.

– Your voucher is valid for one use only, within 30 days from date of issue of the voucher.

– All claim submissions will be vetted and approved by DR based on the above criteria.

  • The voucher will be calculated as per the qualifying criteria and amount spent on the bill, up to a maximum of R 50 or R 30, whichever applies.
  • Your claim will be processed within 3 working days. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional day’s processing time.
  • The Fast-Food benefit:
    • Can only be redeemed at participating outlets. DR shall be entitled, in our sole and absolute discretion, to amend the list of outlets from time to time. Whilst every effort will be made to ensure that all listed outlets are trading, DR will not be held liable in the event of any restaurant closures; and
    • is based on the outlet’s standard in-store and online prices; and
    • applicable with any special offers, promotions; and
    • not applicable in conjunction with any discount vouchers or loyalty programs; and
    • can only be used once per outlet per day; and
    • applies to individual line items on the menu whereby only one discount applies: and
    • applies to meals that include drinks including specials; and
    • claims must be submitted within 24 hours of purchase; and
    • cannot claim more than 4 (four) times per month; and
    • vouchers must be used within 30 (thirty) days from transaction or issue.
  1. Two Mountains Rewards Fast Food Benefit – Debonairs Pizza Terms & Conditions
  • This Fast-Food Voucher Benefit is managed by Direct Rewards Proprietary Limited (“DR”) on behalf of Two Mountains Rewards.
  • Conditional discount vouchers are processed by wiGroup on behalf of DR and not the franchise. Please refer all benefit queries and questions to DR by calling 087 825 1135 or by emailing Two Mountains@directrewards.co.za
  • The Fast-Food benefit entitles you as a Two Mountains Rewards member to a discount voucher on your next meal purchased from a participating store, provided you:
    • Spend R 199.90 or more excluding delivery fee to qualify for a R 30 voucher, redeemable off your next purchase of R 100 or more: or
    • Spend R 300 or more excluding delivery fee to qualify for a R 50 voucher, redeemable off your next purchase of R 100 or more.
    • Submit your claim within 24 hours of visiting the Debonairs Pizza outlet or ordering via the Debonairs App.
    • In order to spend the conditional voucher, a minimum order of R 100 excluding the delivery fee is required on your next purchase.
    • For mobile App redemptions, clients will need to adhere to Debonairs App Ts&Cs;
    • Add voucher number before selecting payment method.
    • Vouchers will not be re-issued on a minimum spend of R 100 excluding the delivery fee.
    • To qualify for a voucher re-issue, you will need to purchase food to the value of R 199.90 or more to qualify for a R 30 voucher or R 300 or more to qualify for a R 50 voucher – delivery fee excluded.
    • Your voucher is valid for one use only, within 30 days from date of issue of the voucher.
    • All claim submissions will be vetted and approved by DR based on the above criteria.
  • The voucher will be calculated as per the qualifying criteria and amount spent on the bill, up to a maximum of R 50 or R 30, whichever applies.
  • Your claim will be processed within 3 working days. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional day’s processing time.
    • The Fast-Food benefit:
      • Can only be redeemed at participating outlets. DR shall be entitled, in our sole and absolute discretion, to amend the list of outlets from time to time. Whilst every effort will be made to ensure that all listed outlets are trading, DR will not be held liable in the event of any restaurant closures; and
      • is based on the outlet’s standard in-store and online prices; and
      • applicable with any special offers, promotions; and
      • not applicable in conjunction with any discount vouchers or loyalty programs; and
      • can only be used once per outlet per day; and
      • applies to individual line items on the menu whereby only one discount applies: and
      • applies to meals that include drinks including specials; and
      • claims must be submitted within 24 hours of purchase; and
      • cannot claim more than 4 (four) times per month; and
      • vouchers must be used within 30 (thirty) days from transaction or issue.
  1. Two Mountains Rewards Fast Food Benefit – Milky Lane Terms & Conditions
  • This Fast Food Voucher Benefit is managed by Direct Rewards Proprietary Limited (“DR”) on behalf of Two Mountains Rewards.
  • Conditional discount vouchers are processed by wiGroup on behalf of DR and not the franchise. Please refer all benefit queries and questions to DR by calling 087 825 1135 or by emailing twomountains@directrewards.co.za
  • The Fast-Food benefit entitles you as a Two Mountains Rewards member to a discount voucher on your next meal purchased from a participating store, provided you:
    • Spend R 75 or more excluding delivery fee to qualify for a R 15 voucher, redeemable off your next purchase of R 50 or more: or
    • Spend R 150 or more excluding delivery fee to qualify for a R 30 voucher, redeemable off your next purchase of R 50 or more.
    • Submit your claim within 24 hours of visiting the Milky Lane outlet or ordering via the Milky Lane App.
    • In order to spend the conditional voucher, a minimum order of R 50 excluding the delivery fee is required on your next purchase.
    • For mobile App redemptions, clients will need to adhere to Milky Lane App Ts&Cs;
    • Add voucher number before selecting payment method.
    • Vouchers will not be re-issued on a minimum spend of R 50 excluding the delivery fee.
    • To qualify for a voucher re-issue, you will need to purchase food to the value of R 75 or more to qualify for a R 15 voucher or R 150 or more to qualify for a R 30 voucher – delivery fee excluded.
    • Your voucher is valid for one use only, within 30 days from date of issue of the voucher.
    • All claim submissions will be vetted and approved by DR based on the above criteria.
    • The voucher will be calculated as per the qualifying criteria and amount spent on the bill, up to a maximum of R 30 or R 15, whichever applies.
    • Your claim will be processed within 3 working days. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional day’s processing time.
  • The Fast-Food benefit:
    • Can only be redeemed at participating outlets. DR shall be entitled, in our sole and absolute discretion, to amend the list of outlets from time to time. Whilst every effort will be made to ensure that all listed outlets are trading, DR will not be held liable in the event of any restaurant closures; and
      • is based on the outlet’s standard in-store and online prices; and
      • applicable with any special offers, promotions; and
      • not applicable in conjunction with any discount vouchers or loyalty programs; and
      • can only be used once per outlet per day; and
      • applies to individual line items on the menu whereby only one discount applies: and
      • applies to meals that include drinks including specials; and
      • claims must be submitted within 24 hours of purchase; and
      • cannot claim more than 4 (four) times per month; and
      • vouchers must be used within 30 (thirty) days from transaction or issue.
  1. Two Mountains Rewards Fast Food Benefit – Nando’s Terms & Conditions
  • This Fast-Food Voucher Benefit is managed by Direct Rewards Proprietary Limited (“DR”) on behalf of Two Mountains Rewards.
  • Conditional discount vouchers are processed by wiGroup on behalf of DR and not the franchise. Please refer all benefit queries and questions to DR by calling 087 825 1135 or by emailing twomountains@directrewards.co.za
  • The Fast-Food benefit entitles you as a Two Mountains Rewards member to a discount voucher on your next meal purchased from a participating store, provided you:
  • Spend R 150 or more excluding delivery fee to qualify for a R 30 voucher, redeemable off your
  • next purchase of R 100 or more; or
  • Spend R 250 or more excluding delivery fee to qualify for a R 50 voucher, redeemable off your
  • next purchase of R 100 or more.
  • Submit your claim within 24 hours of visiting the Nando’s outlet or ordering via the Nando’s App.
  • In order to spend the conditional voucher a minimum order of R 100 excluding the delivery fee is required on your next purchase.
  • For mobile App redemptions, clients will need to adhere to Nando’s mobile app Ts&Cs;
  • Add voucher number before selecting payment method.
  • Vouchers will not be re-issued on a minimum spend of R 100 excluding the delivery fee.
  • To qualify for a voucher re-issue, you will need to purchase food to the value of R 150 and more to qualify for a R 30 voucher or R 250 or more to qualify for a R 50 voucher – delivery fee excluded.
  • Your voucher is valid for one use only, within 30 days from date of issue of the voucher.
  • All claim submissions will be vetted and approved by DR based on the above criteria.
  • The voucher will be calculated as per the qualifying criteria and amount spent on the bill, up to a maximum of R 50 or R 30, whichever applies.
  • Your claim will be processed within 3 working days. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional day’s processing time.
  • The Fast-Food benefit:
    • Can only be redeemed at participating outlets. DR shall be entitled, in our sole and absolute discretion, to amend the list of outlets from time to time. Whilst every effort will be made to ensure that all listed outlets are trading, DR will not be held liable in the event of any restaurant closures; and
    • is based on the outlet’s standard in-store and online prices; and
    • applicable with any special offers, promotions; and
    • not applicable in conjunction with any discount vouchers or loyalty programs; and
    • can only be used once per outlet per day; and
    • applies to individual line items on the menu whereby only one discount applies: and
    • applies to meals that include drinks including specials; and
    • claims must be submitted within 24 hours of purchase; and
    • cannot claim more than 4 (four) times per month; and
    • vouchers must be used within 30 (thirty) days from transaction or issue.
  1. Two Mountains Rewards Fast Food Benefit – Burger King Terms & Conditions
  • This Fast-Food Voucher Benefit is managed by Direct Rewards Proprietary Limited (“DR”) on behalf of Two Mountains Rewards.
  • Conditional discount vouchers are processed by wiGroup on behalf of DR and not the franchise. Please refer all benefit queries and questions to DR by calling 087 825 1135 or by emailing twomountains@directrewards.co.za
  • The Fast-Food benefit entitles you as a Two Mountains Rewards member to a discount voucher on your next meal purchased from a participating store, provided you:

– Spend R 150 or more excluding delivery fee to qualify for a R 30 voucher, redeemable off your 

next purchase of R 100 or more; or

– Spend R 250 or more excluding delivery fee to qualify for a R 50 voucher, redeemable off your

next purchase of R 100 or more.

– Submit your claim within 24 hours of visiting the Burger King outlet or ordering via the Burger

King App.

– To spend the conditional voucher a minimum order of R 100 excluding the delivery fee

  is required on your next purchase.

– For mobile App redemptions, clients will need to adhere to Burger King mobile app Ts&Cs;

– Add voucher number before selecting payment method.

– Vouchers will not be re-issued on a minimum spend of R 100 excluding the delivery fee.

– To qualify for a voucher re-issue, you will need to purchase food to the value of R 150 and more

  to qualify for a R 30 voucher or R 250 or more to qualify for a R 50 voucher – delivery fee 

  excluded.

– Your voucher is valid for one use only, within 30 days from date of issue of the voucher.

– All claim submissions will be vetted and approved by DR based on the above criteria.

  • The voucher will be calculated as per the qualifying criteria and amount spent on the bill, up to a maximum of R 50 or R 30, whichever applies.
  • Your claim will be processed within 3 working days. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional day’s processing time.
  • The Fast-Food benefit:

– Can only be redeemed at participating outlets. DR shall be entitled, in our sole and absolute

  discretion, to amend the list of outlets from time to time. Whilst every effort will be made to 

  ensure that all listed outlets are trading, DR will not be held liable in the event of any restaurant

  closures; and

– is based on the outlet’s standard in-store and online prices; and

– applicable with any special offers, promotions; and

– not applicable in conjunction with any discount vouchers or loyalty programs; and

– can only be used once per outlet per day; and

– applies to individual line items on the menu whereby only one discount applies: and

– applies to meals that include drinks including specials; and

– claims must be submitted within 24 hours of purchase; and

– cannot claim more than 4 (four) times per month; and

– vouchers must be used within 30 (thirty) days from transaction or issue.

  1. Two Mountains Rewards Accommodation Benefit – Terms & Conditions
  • The Two Mountains Rewards accommodation benefit (The Travel Boss Benefit) entitles you, as a member, to R500 discount voucher for a minimum 2-night stay at any one of these participating hotels:
    • AHA Hotel Group
    • More Family Collection
    • Legacy Hotel and Resort
    • The CAPITAL Hotel and Apartments
    • Kruger SHELATI – The Train on the Bridge
    • ANEW Hotel and Resorts
    • Dream Hotel and Resorts
  • Voucher limited to one per rewards member per month
  • Valid for 30 days from date of redemption in the Two Mountains App
  • Voucher is not transferable
  • The accommodation rates exclude:
  • Flights
  • Transfers and Car Hire
  • Porterage and Gratuities
  • Persona Travel Insurance and Visas
  • Meals, Drinks and Activities not specified in the offer
  • Any items of a personal nature i.e., telephone calls, curios
  • Any items not specified
  • How to Use:
  1. Two Mountains Rewards Woodford Car Rental Benefit – Terms & Conditions
  • The Two Mountains Rewards Car Rental benefit (Woodford Car Rental Benefit) entitles you, as a member to 10% of rack rates when renting a car
  • Vouchers can be used online when requested in the App.
  • This offer can be used by any member of the family.
  • When booking a car online, simply enter the In-App Voucher Code when paying to get 10% off your car hire.
  • The use of the Voucher when hiring a car is subject to the Woodford Car Hire Ts&Cs. Please refer to their website for full Terms and Conditions at: https://www.woodford.co.za/terms-and-conditions.
  • Woodford Car Hire online Ts&Cs govern the reservation of their vehicles, and the use of the website
  1. Two Mountains Rewards Voucher Benefit – Emergency Benefit Terms & Conditions
  • Introduction
    • The Member may require various forms of medical assistance during a medical emergency from time to time.
    • Medical assistance may be provided to the Member in their time of need and when claimed in accordance with their Benefit Limits within a Benefit Period and as per the Policy Wording of their level of Cover.
    • The Member is advised to contact a medical centre in the instance that they require medical resources and/or medication.
  • General Introduction, Interpretation and Terms
    • This document must be read in conjunction with the document entitled General Introduction, Interpretation and Terms and the Policy Wording, for the applicable cover level, which forms an integral part of this document.
  • Definitions
    • “Emergency Medical Response” shall mean medical treatment administered in response to a Medical Emergency that of necessity requires immediate emergency medical intervention.
    • “Emergency Medical Transportation” shall mean the removal of the Member pursuant to an Emergency Medical Response either by road or air, as the case may be, in accordance with the criteria applicable for the selected form of transport.
    • “Medical Emergency” shall mean a sudden and reasonably unforeseeable Claim that poses an immediate risk to the health and physical well-being of a Member as determined by the Triage.
    • “Secondary Telephonic Medical Triage” shall mean the system that will include a series of questions to evaluate the Member’s condition over the phone to determine the appropriate course of action to be followed. This process will involve either sending out the appropriate medical service provider or providing relevant medical advice telephonically.)
    • “Triage” shall mean the assessment of urgency of a Claim pursuant to recording certain information from the Member in order to decide whether an Emergency Medical Response is necessary, alternatively, whether the Claim may be mitigated by means of a Secondary Telephonic Medical Triage.
  • The Benefit
    • The Two Mountains Rewards Customer Services Centre retains the right to use the most reasonable and cost-effective solution.
    • Any shortfall between actual cost and the allowance included in the individual benefits must be settled by the Member with the relevant Service Provider.
  • Limitation of Liability and Indemnity
    • The Customer Experience Centre, Company or Service Provider who renders the Service pursuant to the Benefits hereunder will not be held liable for any liability whatsoever for any damage, loss or injury caused to the Member and / or their assets during the Service delivery, alternatively, due to the lack of the Service being rendered, alternatively, since the Service was not properly rendered.
  • The Service
    • Emergency Medical Response & Evacuation,
    • Health Advice,
    • HIV/AIDS & Covid-19 Counselling,