Branch Manager Polokwane

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    Branch Manager




    Polokwane Branch




    General Operations Manager


    (REF CO: 06/2021 BM)

Purpose of the Job

Assign and direct all work performed in the Branch and oversee all areas of Branch operations. Lead employees, foster a conducive environment and ensure customer satisfaction.

Key Outputs

The successful candidate’s responsibilities will include:
  • Ensuring debtors are authorized and collected.
  • Development of Branch Business plans
  • Implementation & communication of the business strategies to the branch
  • Development of annual budgets & monitor expenditure
  • Analysis of Branch activities
  • Identify challenges & opportunities.
  • Expenditure and Asset Control
  • Burial Operations: Ensuring funerals are set-up accordingly.
  • Management of mortuary duties
  • Arrangement of funeral cremation
  • General Operations
  • Planning & arranging funerals with the Area Sales Manager
  • Ensuring vehicles are maintained.
  • Oversee office equipment maintenance.
  • Ensuring refine synergy between Burial Services & Financial Services
  • Sales/ Customers: Marketing of Products, and Funeral Services: Compare sales documents
  • Identify “up selling and additional services.
  • Control of Company Branding Adherence to Legislation: Ensuring staff adheres to Health & Safety legislations
  • Compliance of Funeral Parlour legislations
  • People Management: Hiring of new staff.
  • Management of employee performance
  • Succession planning
  • Customer Experience
  • Stakeholder Engagement and Management.

Minimum Qualifications:

  • Relevant qualification  equivalent to NQF Level 6.
  • Valid drivers

Experience Required:

  • A minimum of 5 years experience in managing personnel or any supervisory related position is required  Knowledge of the funeral industry will be an advantage
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Technical Competencies:

  • Driver’s License
  • Analytical skills
  • Computer Literacy, including MS Excel skills
  • Numerical skills and financial acumen
  • Presentation skills
  • Negotiation and commercial skills.

Behavioural Competencies:

  • Business Orientation
  • Controlling Progress
  • Managing
  • Problem Solving
  • Is resilient and driven to Achieve Results
  • Take Initiative and Execute
  • Take responsibility and be Accountable.

Closing Date: 25 June 2021

Suitable candidates should forward their applications to:

Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.

  • If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
  • Applications received after the closing date will not be considered.
  • It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
  • Only candidates who meet the requirements should apply.
  • Two Mountains reserves the right not to make an appointment.
  • Correspondence will be entered into with shortlisted candidates only.
  • CVs from Recruitment Agencies will not be accepted.