Funeral Consultant Engagement Specialist

Vacancy

Two Mountains is looking for a Funeral Consultant Engagement Specialist for Midrand on a permanent basis

Purpose of the Job

To enhance customer experience during the repatriation process. Interface with customers to identify their requirements for the repatriation of their loved ones after they passed on.

Key Outputs

  • Repatriation and pickup Arrangements
    • Responsible for the entire process of the repatriation arrangement
    • Full compliance with all related legislation and company policies and systems
    • Exceptional service levels and customer satisfaction
    • Capturing pickups and repatriation on the EZRA system
    • Planning, making follow-ups on both internal & external clients on funeral arrangements.
  • Repatriation and pickup Arrangements
    •  Proper entries in registers
    • Quality administrative work

Minimum Qualifications

  • Grade 12

Experience Required

  •  5-year customer service experience mandatory
  • Burial service experiences an advantage
  • Driver’s license (is an advantage).

Technical Competencies

  •  Arrangement handling skills
  • Customer care
  • Listening skills
  • Selling skills

Behavioral Competencies

  • Conduct
  • Outgoing & Customer Oriented
  • Team player
  • Take Initiative & Execute
  • Problem Solving & Conflict Resolution Capabilities

Closing Date: 4 October 2024

Suitable candidates should forward their applications to: hrburialservices@twomountains.co.za

Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.

  • If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
  • Applications received after the closing date will not be considered.
  • It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
  • Only candidates who meet the requirements should apply.
  • Two Mountains reserves the right not to make an appointment.
  • Correspondence will be entered into with shortlisted candidates only.
  • CVs from Recruitment Agencies will not be accepted.