ICT Technician


Two Mountains is look for a ICT Technician for their Midrand office on a permanent basis.

Purpose of the Job

  • To provide desktop end-user support within the Two Mountains Group, both onsite and remotely.
  • Install and configure computer-related hardware, Local Area Network (LAN) infrastructure,
  • Operating Systems and Application Software.

Key Outputs

IT Service Management:
  • Provide first-line technical support.
  • Ensure calls are
    attended to timeously as per agreed Service Level Agreements (SLA)/Operational Level Agreements
  • Timeously escalate calls to higher-level support.
  • Partake in the development of knowledge
    base to document problem for future resolution.
  • Stand-in for the IT Service Desk.
IT Operational Effectiveness:
  • Respond to the travelling needs timeously to travel to the remote site to perform equipment setup, upgrades and troubleshooting.
  • Install, configure and troubleshoot computer hardware.
  • Install, configure and troubleshoot printers (Local, Network & Shared) and related hardware.
  • Install, configure and troubleshoot Operating Systems.
  • Install, configure and troubleshoot application software.
  • Setup new user profiles.
  • Upgrade and migrate user hardware and software.
  • Ensure safekeeping of end-user data (confidentially, integrity and availability during end-user and desktop support activities). 
  • Ensure network cabling is installed neatly and adhere to Occupational Health and Safe measures. 
  • Maintain compliance with Information Security, Legislation and organizational policies and procedures within the operating environment.
  • Identify risks and escalate them to the relevant authority.
  • Setup and support Apple-Mac machines.
IT Assets Management:
  • Provide accurate records of all new IT equipment.
  • Adhere to the Two Mountains naming conversion when joining computer equipment to the domain.
  • Ensure the equipment is tagged with Two Mountains asset numbers before it is issued to the end-users.
  • Record obsolete IT equipment and provide the details to the IT service desk.
  • Ensure end users sign for equipment when issuing equipment and provide the records to the IT service desk.
  • Clean data before disposing or retiring old equipment.
  • Test new equipment within 7days to identify dead on arrivals (DOA).
Training, Meetings and Conferencing support:
  • Setup training facilities and test the necessary connectivity.
  • Assist setup and administer audiovisuals and teleconferencing equipment.
  • Educate and assist users with basic usage of audio-visual and conferencing equipment.
  • Assist in moving end-user computer equipment when required

Minimum Qualifications:

  • ITIL foundations, CompTIA A+/N+, Higher certificate in Systems Support/MCSE/MCITP/MCTS.
  • Higher qualification will be an added advantage.
  • CompTIA Security+ training will be an added advantage.
  • Service Desk Institute: Service Desk & Support Analyst training is an added advantage.
  • Windows Azure training is an added advantage.
  • Microsoft Office 365 training is an added advantage
  • A valid drivers’ license (mandatory).
  • Ability to travel at short notice (mandatory).
  • Ability to work standby and/or after-hours (mandatory).

Experience Required:

  • 5 years’ experience in IT Desktop Support inclusive on both on-site and remote support.
  • A minimum of 3 years’ experience in IT hardware support (Laptops, Desktops, Printers and Network Communication equipment).
  • A minimum of three years of networking firstline support.
  • A minimum of one-year Office 365 experience.
  • A minimum of 2 years’ experience in Windows 11 Operating system.
  • A minimum of one-year Apple equipment support.
  • Experience with creating network cables.

Technical Competencies:

  • Excellent technical knowledge of end-user hardware (Laptops, Desktop Computers, IP Phones, Printers, Projects, etc.).
  • Good working knowledge of Microsoft Office Suite.
  • Good working knowledge of Windows 11.
  • Working knowledge of networking concepts and protocols (TCP/IP, DNS, SMTP and DHCP).
  • Good working knowledge of network cabling.
  • Basic knowledge of Active Directory (users & computers).
  • Basic knowledge of Office 365.

Behavioural Competencies:

  • Ability to think logically
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
  • Ability to work well in a team. 
  • Problem-solving skills. 
  • Strong customer focus.
  • Ability to prioritize your workload.
  • Attention to detail.

Closing Date: 2 October 2023

Suitable candidates should forward their applications to: hr@twomountains.co.za 

Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.

  • If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
  • Applications received after the closing date will not be considered.
  • It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
  • Only candidates who meet the requirements should apply.
  • Two Mountains reserves the right not to make an appointment.
  • Correspondence will be entered into with shortlisted candidates only.
  • CVs from Recruitment Agencies will not be accepted.