How to Claim

We know that a burial can be costly, here is “how to claim” to make sure your claim is processed quickly follow the below steps.

MAKING A CLAIM ON YOUR POLICY

 To lodge a claim, you can contact Two Mountains Underwriters on our Tollfree number 0800 668 539 or email us at claims@twomountains.co.za  or go to your nearest Two Mountains branch.

Here are some useful guidelines you can follow to make sure your claim is processed quickly. Funeral claim requirements:

  1. Funeral claim form: this needs to be fully completed and signed by the claimant or the beneficiary. 
  2. In the case of accidental death, the claimant may also have to complete a police report form.
  3. A certified copy of the death certificate.
  4. A certified copy of the claimant’s identity document.
  5. A certified copy of deceased identity document.
  6. A bank statement or letter from the bank with a bank stamp confirming the claimant’s bank account.
Two Mountains is an authorised Financial Services Provider, FSP No: 8706, Underwritten by Two Mountains Underwriters, I306 Micro insurance number.
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