Quality Assurance Specialist


Two Mountains is looking for Quality Assurance Specialists for their Midrand office on a permanent basis.

Purpose of the Job

To conduct quality assurance by listening to sales call recordings to ensure excellent customer service whilst ensuring compliance with governance processes.

Key Outputs

The successful candidate’s responsibilities will include:
  • Complete quality assurance reviews as per the approved assessment sheet
  • Draft agent feedback
  • Keep records of quality reports & statistical analysis
  • Capture quality scores on the system
  • Attend the QA calibration process
  • Report on deviations.
  • Provide feedback on all sales verified and audited sales
  • Ensure feedback is provided to the supervisor on deviations
  • Engage with customers with empathy.

Minimum Qualifications:

  • Grade 12
  • FAIS qualification an added advantage

Experience Required:

  • Up to 1-year relevant experience

  • well-spoken and multi-lingual

Technical Competencies:

  • Computer literacy plus Microsoft Office Suite.
  • Valid driver’s license

Behavioural Competencies:

  • Planning & Organizing
  • Ability to take initiative
  • Customer Focus
  • Resilience
  • Teamwork
  • Communication skills.

Closing Date: 9 June 2023

Suitable candidates should forward their applications to: hr@twomountains.co.za 

Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.

  • If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
  • Applications received after the closing date will not be considered.
  • It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
  • Only candidates who meet the requirements should apply.
  • Two Mountains reserves the right not to make an appointment.
  • Correspondence will be entered into with shortlisted candidates only.
  • CVs from Recruitment Agencies will not be accepted.