Purpose of the Job
This purpose of the role is to provide administrative, operational and customer service support to external sales channels focused on preparing and distribution of commission statements and management information. Build and maintain relationships with external partners. Liaise with internal support areas to resolve issues and streamline processes.
Key Outputs
- Preparation and distribution of commission statements
- Ensure accurate calculation, processing and reconciliation of commissions, fees and incentives. Prepare and distribute commission statements to sales channels timeously.
- Professionally handle queries and solve commission related issues within SLA.
- Sales Support & Reporting
- Prepare documents, gather and summarize data for reports.
- Provide Sales/Support leadership with regular updates on sales performance and trends.
- Escalate issues to back-office support areas and provide feedback timeously.
- Assist with technical training.
- Admin and Compliance
- Maintain up to date records of payment schedules.
- Collaborate with Finance and Distribution to ensure compliance with regulatory requirements.
- Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work.
- Adhere to mandatory procedures to ensure own work is undertaken to the required standards.
- Adhere to Health and Safety policies and procedures.
- Comply with the Company’s Code of Conduct.
- Relationship building and collaboration
- Attend meetings with partners/stakeholders to foster collaboration, share information and solve problems.
- Provide product/service information and respond to basic customer questions about the product/service.
- Attend meetings with Two Mountains support team and other internal support areas as and when required.
Minimum Qualifications & Experience
- Matric
- A minimum of 3 years’ administration experience
- Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
- Experience in preparing commission statements and management reports.
- A minimum of 2 years’ experience in insurance sales support
- Own car & valid driver’s license
Skills & Competencies
- Strong analytical and numerical skills
- Good communication & problem-solving skills
- Excellent attention to detail
- Accuracy in reporting
- Good understanding of commission structures and remuneration models.
- Ability to build and maintain mutual beneficially relationships with internal and external stakeholders
- Ability to multitask, prioritize and work under pressure
- Pro-active, and self-motivated
- Willing to work overtime when the need arise
- Professional and customer service orientated
- Confidentiality in handling sensitive information
Employment Equity
Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.
Applications
Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za
Closing Date: 09 November 2025
If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.
