Careers

Purpose of the Job

This purpose of the role is to provide administrative, operational and customer service support to external sales channels focused on preparing and distribution of commission statements and management information. Build and maintain relationships with external partners. Liaise with internal support areas to resolve issues and streamline processes.

Key Outputs

• Preparation and distribution of commission statements
  • Ensure accurate calculation, processing and reconciliation of commissions, fees and incentives. Prepare and distribute commission statements to sales channels timeously.
  • Professionally handle queries and solve commission related issues within SLA.
• Sales Support & Reporting
  • Prepare documents, gather and summarize data for reports.
  • Provide Sales/Support leadership with regular updates on sales performance and trends.
  • Escalate issues to back-office support areas and provide feedback timeously.
  • Assist with technical training.
• Admin and Compliance
  • Maintain up to date records of payment schedules.
  • Collaborate with Finance and Distribution to ensure compliance with regulatory requirements.
  • Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work.
  • Adhere to mandatory procedures to ensure own work is undertaken to the required standards.
  • Adhere to Health and Safety policies and procedures.
  • Comply with the Company’s Code of Conduct.

• Relationship building and collaboration
  • Attend meetings with partners/stakeholders to foster collaboration, share information and solve problems.
  • Provide product/service information and respond to basic customer questions about the product/service.
  • Attend meetings with Two Mountains support team and other internal support areas as and when required.

Minimum Qualifications & Experience

• Matric
• A minimum of 3 years’ administration experience
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
• Experience in preparing commission statements and management reports.
• A minimum of 2 years’ experience in insurance sales support
• Own car & valid driver’s license

Skills & Competencies

• Strong analytical and numerical skills
• Good communication & problem-solving skills
• Excellent attention to detail
• Accuracy in reporting
• Good understanding of commission structures and remuneration models.
• Ability to build and maintain mutual beneficially relationships with internal and external stakeholders
• Ability to multitask, prioritize and work under pressure
• Pro-active, and self-motivated
• Willing to work overtime when the need arise
• Professional and customer service orientated
• Confidentiality in handling sensitive information

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za

Closing Date: 09 November 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Purpose of the Job

The purpose of this role is to provide support for digital applications used by the sales teams. Acts as a liaison between users, IT teams, and service providers to ensure timely resolution of application and system issues. Prepare and distribute sales and administrative reports as required by sales.

Key Outputs

• Provide daily technical support to the sales teams for all IT devices and applications.
• Monitor technical support helpdesk and WhatsApp groups, troubleshoot issues and   escalating where required.
• Provide user guidance and training to improve user adoption of digital tools.
• Ensure all queries are recorded and resolved timeously in line with SLA’s
• Communicate updates, downtime, and issue resolutions timeously and clearly.
• Attend training as and when required by the business.
• Maintain accurate support logs and documentation.
• Document and update troubleshooting guides and process flows.
• Comply with the company’s policies, processes and procedures.
• Communicate effectively with other departments to coordinate the delivery of service to external and internal customers.
• Adhere to Health and Safety policies and procedures.
• Comply with the Company’s Code of Conduct.

Minimum Qualifications & Experience

• Matric
• A minimum of 2 years’ technical support experience in an IT service support desk environment.
• Proficiency in Microsoft Office suite.
• 2 – 4 years’ experience in financial services or insurance industry.

Personal Qualities

• Understanding of digital applications and web-based platforms.
• Pro-active, helpful and customer service orientated.
• Willing to work overtime when the need arises.
• Ability to multitask, prioritize, and work under pressure.
• High attention to detail.
• Good communication skills & interpersonal skills.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za

Closing Date: 09 November 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Purpose of the Job

The Project Officer will support the delivery of strategic and operational initiatives within the PMO at Two Mountains. The role is responsible for coordinating project activities, tracking progress, maintaining governance standards, and ensuring alignment with business objectives.

Key Outputs

• Project Support & Coordination
  • Assist the Senior Project Manager in planning, execution, and monitoring of projects.
  • Maintain project documentation (plans, risk registers, issue logs, change requests,reports).
  • Schedule and coordinate project meetings, prepare agendas, and record minutes/actions.

• Governance & Reporting
  • Ensure projects adhere to PMO methodologies, frameworks, and compliancestandards.
  • Support preparation of reports for senior management and steering committees.
  • Track project milestones, deliverables, risks, and dependencies.

• Stakeholder Engagement
  • Coordinate with cross-functional teams including actuarial, product, compliance, IT,and distribution.
  • Ensure timely communication of project status, risks, and decisions to stakeholders

• Quality & Continuous Improvement
  • Monitor project quality and escalate risks/issues where required.
  • Contribute to the enhancement of PMO processes, templates, and best practices.

Minimum Qualifications & Experience

• Relevant Project Management certification.
• Relevant Agile certification.
• 2–4 years’ experience in project coordination, administration, or officer role (insurance or financial services preferred).
• Exposure to project governance, reporting, and compliance processes.
• Experience working in a PMO environment is advantageous.

Skills

• Strong organizational and administrative skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Project/Planner).
• Ability to manage multiple tasks and deadlines.
• Detail-oriented with strong problem-solving skills.
• Knowledge of the life insurance industry and regulatory environment (advantageous).

Key Competencies

• Familiarity with both traditional and agile project management tools and frameworks
• Understanding of insurance products, distribution channels, and compliance requirements.
• Ability to engage with technical and business teams (e.g., actuarial, underwriting, IT,operations).
• Excellent written and verbal communication skills.
• Ability to comprehend information in verbal and written communication.
• Ability to operate in a highly pressured and ambiguous environment.
• Ability to build and maintain a healthy, collaborative and productive team culture.
• Exceptional interpersonal and relationship-building skills to foster collaboration across teams.
• Ability to adapt to changing priorities and thrive in a dynamic environment.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: Hr@twomountains.co.za

Closing Date: 12 November 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Responsible for achieving area sales targets through planning, directing and leading Field Sales teams (Sales Coordinators and Sales agents), and increasing Two Mountains’ market penetration within the assigned area

Key Outputs

• Sales Execution:
  • Ensure that area sales targets are met through the Sales Team (Physical Agents and Sales Coordinators) within assigned catchment area.
  • Responsible for the distribution strategy within assigned area. Recruit, onboard and coach Sales
  • Coordinators to ensure sales headcount target is met.
  • Identify new or potential business opportunities for Two Mountains business units i.e. Two Mountains Burial Services and Two Mountains Financial Services.
  • Support Operations team with launching of new satellite and Branch offices.
  • Keep abreast of new product launches and ensure sales team members are on board.
  • Conduct product presentations to potential clients (Group schemes, Corporates, and individuals) on Two Mountains products.
  • Develop a scalable sales plan and ensure Field Sales team adhere to it correctly.
  • Ensure compliance to processes and procedures to minimize business risk.
• Marketing and Branding:
  • Ensure marketing material is available, well-kept, and correctly accounted for.
  • Conduct brand awareness training for the field teams.
  • Scan the market for new and old competitor activity.
  • Liaise with Marketing to plan activations and campaign management.
  • Identify opportunities for network distribution channel in the catchment area.
  • Support Burial team through brand activations for funeral services.
  • Monitoring the funeral services rendered; by visiting the cemetery where the services are conducted to ensure that the marketing materials are utilized effectively
• Stakeholder Management:
  • Build and maintain relationships with internal and external stakeholders (e.g., local communities, councilors, chieftaincy and other leaders in the community) by meeting with them on a regular basis.
  • Identify needs in the communities and submit proposals for CSI project identification.
  • Work together with the Burial Services Branch Manager to prepare a weekly funeral scheme.
  • Monitoring cemetery for potential clients and distribution of marketing material.
  • Ensure effective brand placement is conducted at funeral services rendered by the company and Physical Sales Agents are assigned to attend funeral services.
• Reporting and Administration:
  • Ensure all sales concluded for the day are correctly loaded and reported accurately.
  • Compile Monthly sales and marketing activity plan.
• People Management:
  • Manage performance of sales agents.
  • Manage development plans and learning paths for employees.
  • Initiate and implement company disciplinary procedure in addressing misconduct and poor performance.
  • Motivate and inspire team members and ensure their efforts are being recognized

Minimum Qualifications:

• Grade12, Matric Certificate and Diploma or Sales and Marketing qualification equivalent to a minimum level NQF Level 6.
• RE5 advantageous. Valid Driver’s License and be willing to drive extensively.

Experience Required:

• 5 years+ experience required in sales with previous working experience as Sales Manager in the insurance industry (2) years.
• Management qualification (however experience will be considered).
• In depth knowledge of managing a high-performance sales team.
• Applicable experience of sales performance metrics.
• Previous experience working in a customer-facing environment

Technical Competencies

• Problem-solving and analytical skills to interpret sales performance and market trend information.
• Basic Financial management understanding.
• Well-developed oral, interpersonal, and written communication skills.
• Time management skills.
• Customer oriented with strong negotiation skills.
• Computer literate.
• Valid Driver’s License be willing to drive extensively

Behavioural Competencies

• Innovative and independent thinker.
• Ability to work effectively as part of a team.
• Self-motivated and ability to meet tight deadlines with a high degree of accuracy.
• Ability to deal with complexity and ambiguity.
• Pro-active, self-motivated, results orientated.
• Resilient, determined, and resourceful

Closing Date: 1 August 2025

Suitable candidates should forward their applications to: hr@twomountains.co.za 

Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.

• If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
• Applications received after the closing date will not be considered.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
• Only candidates who meet the requirements should apply.
• Two Mountains reserves the right not to make an appointment.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.

Assign and direct all work performed in the branch and oversee all areas of operations. Lead employees, foster a conducive environment, and ensure customer satisfaction.

Key Outputs

• Financial & Strategic Management
  • Develop and implement branch business plans aligned with company strategy.
  • Prepare and monitor branch budgets, control debtors, and manage expenditures.
  • Analyse performance trends, recommend improvements, and liaise with other branches for smooth operations.
• Expenditure & Asset Control
  • Approve and manage branch expenses within company policy.
  • Oversee fleet, fuel cards, and stock control (coffins, wreaths, consumables). 
  • Enforce proper use of company assets and suppliers.
• Burial Operations
  • Manage removals, mortuary duties, funerals, and cremations in line with SOPs.
  • Plan and arrange funerals with the Sales Manager, ensuring standardization of services.
• General Operations
  • Ensure fleet and office equipment are well maintained.
  • Strengthen collaboration between Burial and Financial Services.
• Sales & Customer Service
  • Market funeral products and services.
  • Ensure correct billing and identify opportunities for upselling.
  • Lead staff in delivering excellent customer experience.
• Branding & Stakeholder Relations
  • Maintain company branding and image across the branch.
  • Build and manage relationships with municipalities, hospitals, and community leaders.
• Compliance & Safety
  • Ensure adherence to Health & Safety regulations, Funeral Parlour Legislation, and company policies.
• Stakeholder Engagement
  • Foster strong community ties and long-term client relationships

Minimum Qualifications and Experience

•  Relevant qualification (NQF Level 6).
• Minimum 5 years’ experience in managing personnel or supervisory role.
• Knowledge of the funeral industry will be an advantage.
• Strong knowledge of business, management, and customer service principles.

Technical Competencies

• Valid Driver’s License
• Analytical & Numerical skills (financial acumen)
• Computer literacy (incl. MS Excel)
• Presentation & negotiation skills

Behavioural Competencies

• Business & customer orientation
• Problem-solving & initiative
• Resilience & drive for results
• Accountability & responsibility
• Leadership & team management

Closing Date: 3 September 2025

Suitable candidates should forward their applications to:  hrburialservices@twomountains.co.za

Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.

• If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
• Applications received after the closing date will not be considered.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
• Only candidates who meet the requirements should apply.
• Two Mountains reserves the right not to make an appointment.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.