Careers

Make a meaningful difference by helping families through life’s most important moments, explore career opportunities with Two Mountains.

Two Mountains: Careers

Development Manager

Purpose of the job The Development Manager is accountable for the end-to-end oversight of outsourced software development delivery, ensuring that external development partners deliver solutions on time, to specification, and aligned to business priorities. The role acts as the primary bridge between the business, Product Owners, and external development vendors, coordinating requirements, managing delivery cadence, […]

Purpose of the job

The Development Manager is accountable for the end-to-end oversight of outsourced software development delivery, ensuring that external development partners deliver solutions on time, to specification, and aligned to business priorities.

The role acts as the primary bridge between the business, Product Owners, and external development vendors, coordinating requirements, managing delivery cadence, and maintaining a strong “system delivery” operating rhythm. There is no internal development team; success in this role is measured by vendor performance, delivery predictability, and quality of outcomes.

Key Results Areas

Key Deliverables & Outcome

  • Predictable, on time delivery from outsourced development partners.
  • Improved vendor transparency and accountability.
  • Clear, auditable delivery reporting.
  • Reduced rework due to improved requirement quality.
  • Strong alignment between business priorities and technical delivery.

Vendor & Supplier Delivery Management

  • Own day to day delivery management of outsourced development partners.
  • Define, track, and manage delivery commitments, milestones, and dependencies with vendors.
  • Hold vendors accountable for scope, timelines, quality, and reporting.
  • Proactively identify and escalate delivery risks, slippage, or quality concerns.
  • Manage change requests, prioritisation trade offs, and delivery impacts with vendors.

System Ownership Enablement 

  • Support Product Owners in acting as system owners / super users
  • Ensure systems have:
  • Clear ownership
  • Vendor support models
  • Release and enhancement pipelines
  • Assist with handovers, knowledge transfer, and operational readiness.

Development lifestyle coordination

  • Coordinate the end-to-end system delivery lifecycle across multiple vendors and initiatives.
  • Work closely with internal Product Owners to plan releases, sprints, and deployments.
  • Ensure work is sequenced correctly across vendors where dependencies exist.
  • Maintain visibility across in flight, upcoming, and completed development work.

Requirements & Specification Quality Assurances

  • Ensure business requirements are:
  • Clear, complete, and testable
  • Appropriately prioritised
  • Fit for outsourced delivery
  • Support Product Owners in refining user stories, functional specifications, and acceptance criteria.
  • Act as a quality gate before requirements are handed to vendors.

Delivery Operating Rhythm

  • Run the system delivery cadence, including:
  • Weekly vendor check ins
  • Delivery/sprint reviews
  • Milestone tracking and reporting
  • Produce clear delivery status reporting for Technology and business stakeholders.
  • Ensure consistent documentation, decision logs, and delivery artefacts.

Required Qualification & Experience

  • Grade 12 required and IT qualifications would be advantageous.
  • 2–5 years’ experience in software delivery coordination, development management, or technical project delivery.
  • Experience working with outsourced development vendors or system integrators.
  • Strong understanding of the software development lifecycle (SDLC).
  • Proven ability to manage multiple vendors and parallel workstreams.
  • Good stakeholder communication and coordination skills.
  • Comfortable working with Product Owners, business stakeholders, and technical teams.

Technical Competencies / Professional Expertise             

  • Delivery focused and structured.
  • Comfortable holding vendors accountable while maintaining constructive relationships.
  • Detail oriented with strong follow through.
  • Able to manage ambiguity and shifting priorities.
  • Confident communicator who escalates early and clearly.
  • Exposure to Agile / Scrum / hybrid delivery models.
  • Experience in financial services, insurance, or regulated environments.
  • Familiarity with release management and UAT coordination.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be

given to candidates from designated groups, with specific consideration for People with

Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za

Closing Date: 21 August 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Customer Care Agent

Purpose of the job Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Attracts potential customers by answering product and service questions, suggesting information about other products and services. Key Results Areas Customer Care: Treat Customer Fairly (TCF): Minimum Qualifications & Experience Technical Competencies Behavioural […]

Purpose of the job

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Key Results Areas

Customer Care:

  • Respond promptly to customer inquiries either by telephone, electronically or face to face.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Direct requests and unresolved issues to the designated resource.
  • Update customer information on the system and save all customer interactions and transactions.
  • Capture customer complaints on the complaints system.
  • Communicate and coordinate with internal departments.
  • Provide feedback to customer and keep customer informed on outstanding actions.

Treat Customer Fairly (TCF):

  • Be the voice of the customer.
  • Engage with internal and external with empathy and while adhering to FAIS requirements.
  • Listen to the customer and give the customer an opportunity to raise concerns.

Minimum Qualifications & Experience

  • Matric / Grade 12.
  • FAIS qualification an added advantage.
  • Fluent in English and Afrikaans.
  • Minimum 2 years of experience in insurance (Customer Services).
  • Proven record of customer service experience.
  • Excellent communication skills.
  • Problem solving aptitude.
  • Critical thinking
  • Multi-lingual added advantage.

Technical Competencies

  • Customer service principles and practices.
  • Numeric, oral and written language applications.
  • Product knowledge (Financial Services and Burial Services).
  • Negotiating and analytical skills.
  • Computer literacy, including MS Excel skills.
  • Presentation skills.
  • Relationship management skills: ability to create and maintain mutually beneficial relationships across a range of areas.

Behavioural Competencies

  • Diplomatic but firm.
  • Team player and consistent.
  • Innovative and independent thinker.
  • Ability to motivate and negotiate at all levels.
  • Pro-active, self-motivated, results orientated. Resilient, determined and resourceful.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za 

Closing Date: 21 August 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Content Creative Consultant / Graphic Designer

Purpose of the job Designs and produces a wide variety of digital, graphic and/or illustrative material and also provides input in the development of the Brand standards. Responsible for delivering effective, aesthetic, on-brand, and on-strategy creatives. Key Results Areas Design and Conceptualization Product and Solution Development Packaging Documentation and Backup Product Management Research Quality Assurance […]

Purpose of the job

Designs and produces a wide variety of digital, graphic and/or illustrative material and also provides input in the development of the Brand standards. Responsible for delivering effective, aesthetic, on-brand, and on-strategy creatives.

Key Results Areas

Design and Conceptualization

  • Produce multiple concepts and phototypes to design digital products/services.

Product and Solution Development

  • Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.

Packaging

  • Improve the packaging process by cultivating an understanding of packaging needs and developing design ideas and prototypes.

Documentation and Backup

  • Create and maintain complex technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.

Product Management

  • Monitor specific aspects of a product life cycle, including long- and short-term development and marketing.
  • Perform analyses on specific aspects to stay abreast of trends in the marketplace and ensure the   product's competitive position.

Research

  • Achieve specific goals for a designated part of a research program. Involves working within established research systems.

Quality Assurance

  • Help management to implement quality assurance change initiatives and/or make continuous operational improvements.

Knowledge Management

  • Implement policies and processes, collect best practices and case studies, and participate in internal knowledge-sharing sessions to capture and share knowledge among colleagues on project/program outcomes and innovative practices in allocated projects.

Personal Capability Building

  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Gain or maintain external professional accreditation, where relevant, to improve performance and fulfil personal potential.
  • Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be

given to candidates from designated groups, with specific consideration for People with

Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za

Closing Date: 14 August 2026

Contact us

Branch Manager

Purpose of the job The Burial Services Branch Manager in funeral services is responsible for: Key Results Areas Leadership and Direction Organizational Capability Building Branch Operations Customer Service Sell Customer Propositions Insurance Policy Information Budgeting Insurance Policy Information Organizational Risk Management Operational Compliance Events Planning Delivery and Reporting Stakeholder Engagement Performance Management Minimum Qualifications & […]

Purpose of the job

The Burial Services Branch Manager in funeral services is responsible for:

  • A moderately complex sized branch and for overseeing daily operations, staff, client services, and compliance at a funeral home or burial services branch.
  • Balance business management with compassionate service delivery, ensuring families receive dignified care while the branch remains financially sustainable.
  • Oversee scheduling, facilities, vehicles, and service delivery. Recruit, train, and manage funeral directors, administrative staff, and support teams.
  • Ensure families receive empathetic guidance and personalized funeral arrangements.
  • Maintain adherence to health, safety, and legal regulations.
  • Manage budgets, revenue, and cost control. Build relationships with local clergy, vendors, and community organizations.

Key Results Areas

Leadership and Direction

  • Communicate the actions needed to implement the function's strategy and business plan within the team.
  • Explain the relationship to the broader organization's mission, vision, and values.
  • Motivate people to commit to these and to do extraordinary things to achieve local business goals.

Organizational Capability Building

  • Use the organization's formal development framework to identify the team's individual development needs.
  • Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities.
  • Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential.

Branch Operations

  • Manage short and medium-term branch operations for a complex branch or group of branches or for a significant area.

Customer Service

  • Manage a medium-to-large-sized customer service area or several customer service sections, with guidance from senior colleagues.
  • This will include solving complex issues in order to meet customer service standards.

Sell Customer Propositions

  • Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid to long-term needs, taking input from relevant internal specialists.
  • Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters.
  • Review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.

Insurance Policy Information

  • Explain product status, features, and benefits.
  • Resolving complex queries and providing appropriate guidance to enable customers to realize value from the product.

Budgeting

  • Develop and/or deliver budget plans with guidance from senior colleagues.

Insurance Policy Information

  • Explain product status, features, and benefits.
  • Resolving complex queries and providing appropriate guidance to enable customers to realize value from the product.

Organizational Risk Management

  • Develop and/or deliver a contingency plan for significant aspects of risk management and/or risk control process.

Operational Compliance

  • Monitor and review performance and behaviors within area of responsibility.
  • Identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Events Planning Delivery and Reporting

  • Plan and coordinate the delivery of major events to ensure that they are on schedule and within budget.
  • Meeting all deadlines and coordinating activities of all other parties involved in the design, development, sales, marketing, and delivery of the events.
  • Oversee an area of adverse events reporting operations or processes for numerous large-scale, complex products or services.

Stakeholder Engagement

  • Foster strong community ties and long-term client relationships.

Performance Management

  • Manage and report on the performance of a substantial, diverse team.
  • Set appropriate performance objectives for direct reports or project team members.
  • Hold individuals accountable for achieving deadlines.
  • Take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Minimum Qualifications & Experience

  • NQF Level 7 - Degree, Advance Diploma, Postgraduate Certificate or equivalent.
  • Minimum 5 years’ experience in managing personnel.
  • Knowledge of the funeral industry will be an advantage.
  • Strong knowledge of business, management, and customer service principles ·
  • Experience in supervising and directing people and other resources to achieve specific end results within limited timeframes.
  • Experience in handling a wide range of situations and providing guidance to others.

Technical Competencies

  • Report Review
  • Presentation Techniques
  • Managing resistance
  • Customer Service Delivery
  • Action Planning
  • Project Management
  • Policies & Procedures
  • Insurance Principles and Practices
  • Change Management
  • Strategic Planning
  • Presentation Solutions
  • Planning & Organisational skills
  • Identify Customer needs
  • Call Handlin

Behavioural Competencies

  • Builds effective teams
  • Business insight
  • Communicates effectively
  • Instils Trust
  • Customer focus
  • Develops Talent
  • Drives engagement
  • Drives results
  • Ensures Accountability
  • Manages Complexity
  • Optimizes work processes
  • Organisational Savvy
  • Plans & Aligns
  • Strategic Mindset
  • Values differences

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HRBurialservices@twomountains.co.za

Closing Date: 26 June 2026 If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Mortician

Purpose of the job Key Results Areas Care Quality (Health Care) Operational & Health Care Compliance Operating machine or Equipment Equipment Maintenance and Repair Personal Capability Building Work Scheduling and Allocation Patient Medical Records Management •    Review records for completeness, accuracy, and regulatory compliance. Patient and Family Management Championing Customer Service Excellence Mortuary & Funeral […]

Purpose of the job

  • This is a leadership role overseeing mortuary operations; however, the role also involves performing operational activities and reporting to the Branch Manager.
  • The incumbent manages mortuary operations, performs advanced technical work, and provides strategic guidance within the funeral business.
  • Lead embalming, restorative art, and complex reconstruction cases.
  • Supervise and mentor intermediate and junior morticians. Establish and enforce mortuary standards, protocols, and best practices.
  • Consult with families on specialized requests, cultural traditions, and complex cases.
  • Collaborate with branch or regional managers on operational planning. Handle escalated client concerns with professionalism and empathy.
  • Ensure compliance with all regulatory and ethical requirements across the mortuary team.
  • To receive and prepare the deceased, for viewing and burial by embracing dressing, cosmetically and enhancing coffining them.
  • Administering the entering and exiting corpse at the Mortuary and on systems.

Key Results Areas

Care Quality (Health Care)

  • Conduct analysis using existing methodologies.
  • Monitor and identify the effectiveness of corrective actions or continuous improvement initiatives.

Operational & Health Care Compliance

  • Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
  • Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
  • Compile and maintain current and accurate data for all healthcare providers that must be credentialed by regulatory bodies. Involves working under supervision.

Operating machine or Equipment

  • Operate complex equipment and machines, adjusting diverse variables to achieve the best possible outcomes in terms of quality and productivity.
  • Also responsible for generating solutions to simple and recurring inefficiencies.

Equipment Maintenance and Repair

  • Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.

Personal Capability Building

  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Develop and maintain an understanding of relevant technology, external regulation and industry best practices through ongoing education, attending conferences and reading specialist media.

Work Scheduling and Allocation

  • Design own monthly schedule and, if necessary, assign work to others to speed up office workflow and ensure high priority tasks are completed.

Patient Medical Records Management

  • Produce accurate reports for others by collecting patient data from a variety of standard sources and inputting it into medical record systems.
  • Provide appropriate codes to diagnoses and procedures for patient visits, as assigned.

•    Review records for completeness, accuracy, and regulatory compliance.

Patient and Family Management

  • Support relationships with patients and families by carrying out simple procedural tasks.

Championing Customer Service Excellence

  • Handle bodies with dignity.
  • Conduct regular meetings at the branch.
  • Attend all other meetings as and when requested.
  • Liaising branch with other departments, other managers of the business by creating effective working relationships.
  • Development of staff and identification of training needs and creating growth in the department.
  • Following company pickups, storage, viewing and delivery procedures.
  • Following company burial procedures.

Mortuary & Funeral Services

  • Monitoring Refrigerators - cleaning and fixing.
  • Conduct continuous temperature checks in the mortuary.
  • Arranging and distribution of funeral equipment.
  • Coffining.
  • Responsible for corpses entering and exiting the mortuary.
  • Checking and monitoring the mortuary, ensure that mortuary register is duly completed and updated with the correct information of the deceased received kept and placed in a cooler daily in the morning when reporting to the branch and afternoon before leaving the branch.
  • Ordering Chemicals for the mortuary.
  • Keep record of all funeral equipment.
  • Register and report all damaged funeral equipment.
  • Responsible for receiving the deceased from drivers.
  • Responsible for checking whether the first call sheet is completed appropriately.
  • Ensure that the deceased is tagged (correctly identified) according to the Standard Operating procedures.
  • Manage mortuary register.
  • Allocate mortuary number to the deceased.
  • Write mortuary shelf number to mortuary board.
  • Collaborate with Branch Manger on the relevant schemes/packages for each funeral before coffining and service and service. Assist with pick-ups.

Qualifications/Experience

  • Matric
  • Advanced Diploma, Degree advantageous
  • 3-5 years management experience
  • 3-5 years working in a mortuary environment.
  • Driver’s license

Behavioural Core Competencies and Technical Competencies / Professional Expertise:

  • Customer Service Orientation: Good listening skills; Commitment to delivering professional, respectful, and high-quality service in a sensitive operating environment.
  • Leadership: Ability to lead teams
  • Communication:  Good verbal and written communication skills
  • Problem-Solving: Ability to identify operational challenges, assess root causes, and implement practical solutions
  • Adaptability: Comfortable working in dynamic environments
  • Innovation: Ability to leverage digital tools and new technologies to enhance distribution operations
  • Funeral Handling skills
  • Driving Skills

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:

HRBurialservices@twomountains.co.za

Closing Date:  26 May 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 08 May 2026

Sales and DistributionNationwide

Business Analyst

Purpose of the job Translate business requirements and processes into detailed functional specifications / SOPs that undergo business stakeholder review.  Facilitate training / upskilling of the Sales workforce on the documented SOPs to ensure understanding and compliance. Key Responsibilities and Duties Address Compliance Gaps Data Collection and Analysis Database Specifications Analysis of “As Is” and […]

Purpose of the job

Translate business requirements and processes into detailed functional specifications / SOPs that undergo business stakeholder review.  Facilitate training / upskilling of the Sales workforce on the documented SOPs to ensure understanding and compliance.

Key Responsibilities and Duties

Address Compliance Gaps

  • Focus on addressing GIA Findings raised in order to ensure full Compliance to applicable criteria.  Documenting processes (SOPs) as indicated in GIA report findings to close out findings raised.

Data Collection and Analysis

  • Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
  • Using tools like SQL, Excel, and data visualization software (Tableau/PowerBI) to analyze and create reports.

Database Specifications

  • Provide information and comments on suitability during the approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.

Analysis of "As Is" and "To Be"

  • Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.  Identify any gaps that might exist in processes and address these gaps in “to be” state documentation to close the gaps.
  • Ensure all affected staff are trained in documents.

Business Requirements Identification

  • Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Documentation and Backup

  • Creating detailed documentation, including user stories, process flows, and system requirements.
  • Quality Assurance: Assisting in testing and ensuring solutions meet business needs.
  • Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.  Create database access via Sharelink.

Process Improvement

  • Identifying, designing, and recommending improvements to business processes and systems.

Stakeholder Management

  • Communicating insights to stakeholders at all levels and managing expectations.

Project Documentation

  • Creating detailed documentation, including user stories, process flows, and system requirements.
  • Quality Assurance: Assisting in testing and ensuring solutions meet business needs.

  Minimum Qualifications & Experience

  • Education: Bachelor’s degree in business, IT, or a related field.
  • Experience: Generally, 2–5+ years in business analysis or systems development.
  • Technical Skills: Strong proficiency in SQL, Microsoft Excel, and modelling tools like Visio.
  • Methodologies: Knowledge of Software Development Life Cycle (SDLC), Agile, and project management techniques.
  • Soft Skills: Excellent communication, critical thinking, problem-solving, and negotiation skills.

Behavioral Competencies

 Innovative and independent thinker.

  • Ability to work effectively as part of a team.
  • Self-motivated and ability to meet tight deadlines with a high degree of accuracy.
  • Ability to deal with complexity and ambiguity.
  •  Pro-active, self-motivated, results orientated. Resilient, determined, and resourceful

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be

given to candidates from designated groups, with specific consideration for People with

Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za  

Closing Date: 15 May 2026

If you do not hear from us within 14 days after the closing date, please consider your

application unsuccessful.

Contact us

Published: 14 Apr 2026

ITMidrand

Head Of Information Technology

Purpose of the job To effectively manage the day-to-day operational activities of the IT business unit which includes but is not limited to IT Service Management, End-user support, IT Infrastructure, IT Applications, IT Security, Supplier Management Key Results Areas IT Operations Asset Management Risk management & Compliance Applications & Data Vendor & Contract Management IT […]

Purpose of the job

To effectively manage the day-to-day operational activities of the IT business unit which includes but is not limited to IT Service Management, End-user support, IT Infrastructure, IT Applications, IT Security, Supplier Management

Key Results Areas

IT Operations

  • Provide IT problem management
  • Implement Change Control processes.
  • Provide IT performance reports for the area of responsibility in line with the agreed reporting cycle
  • Manage the IT technical teams and ensure adherence to policies and procedures.
  • Manage desk top support team(s) to service end users
  • Manage the implementation of the IT Operational Plans
  • Write business cases for new IT infrastructure acquisitions, as per the procurement procedures
  • Ensure that the equipment within Two Mountains Datacenter is compliant and in good working condition.
  • Ensure proper management of all Local and Wide Area Network infrastructure
  • Ensure the implementation of approved policies and procedures.
  • Facilitate the creation of a knowledge base
  • Ensure synergy between all IT operation functions
  • Partake in the project management of IT projects
  • Translate client needs into workable solutions

Asset Management

  • Keep a full repository of Two Mountains licences
  • Keep a full repository of hardware assets across all sites
  • Ensure all hardware has the latest firmware, implement a hardware patching plan.
  • Ensure equipment is disposed in line with approved policies and procedures
  • Manage the demand and supply of end-user peripherals
  • Formulate a hardware lifecycle strategy

Risk management & Compliance

  • Partake in the monitoring of IT operational risks
  • Partake in the implementation of audit recommendations and best practices
  • Ensure licensing requirements across systems are adhered to and report discrepancies to the Chief Information Officer (CIO)
  • Ensure compliance with applicable legislative requirements, policy, standards and frameworks.
  • Implement security controls and data security measures
  • Ensure patch management is implemented in line with best practices.
  • Partake in the development of disaster recovery and business continuity processes
  • Ensure cabling across sites complies with applicable standards

Applications & Data

  • Ensure change control processes are adhered to.
  • Ensure end-user access management processes are adhered to.
  • Liaise with service providers and Head of Data to verify data protection measures.
  • Ensure data backups policies and procedures are adhered to.
  • Implement reporting dashboards

Vendor & Contract Management

  • Manages the relationship between service providers and Two Mountains, including negotiations, contractualization, service and support (SLAs)
  • Manage the multiple suppliers to give the optimal mix of flexibility, innovation, standard and consistent service.
  • Be accountable for the integrated services that are being delivered back to business
  • Specify IT service management processes and procedures to be deployed across the enterprise and ensure they are followed

IT Service Management

  • Escalate critical and major systems outages to the relevant authority
  • Ensure operational level agreements and service level management targets are met
  • Ensure effective incident management procedures are implemented.
  • Build strong relations with end-users and interact with them efficiently and professionally to add value to the business.
  • Take ownership of operational customer’s issues escalated to IT Management and ensure speedy resolution
  • Maintain high customer satisfaction levels.

Financial Management

  • Ensure the IT operations spend is in line with budget provisions.
  • Develop IT budgets in conjunction with the CIO.
  • Ensure the sourcing of IT assets in in line with the organization SCM policies and procedures

Human Capital Management

  • Manage the team to achieve the delivery and management of IT services
  • Performance manages the IT personnel
  • Perform resource scheduling
  • Partake in recruitment, training and coaching of employees
  • Develop training plans for direct reports
  • Oversee the health and safety of employees
  • Contributes to communication and change management
  • Drives operational excellence through area of supervision
  • Individually accountable for execution of strategy.

Minimum Qualifications & Experience

  • NQF 7 qualification in IT/Computer Science/Information Systems or equivalent qualification.
  • ITIL certification.
  • Project Management certification
  • Microsoft Technical certification such as MCSA/MCSE/MCTS/MCITP will be an added advantage
  • Business/ Data Analysis certification will be an added advantage.
  • Cobit 5 certification is an added advantage
  • Information Security or Network Security certification is an added advantage
  • A minimum of 10 years’ experience in IT of which 5 years must be in middle management in the IT environment.
  • IT Project Management experience
  • IT Service Management and Support experience
  • Information/Data/Network Security experience
  • Office 365 experience
  • Knowledge of cloud base technology (IaaS, SaaS & PaaS)

Technical Competencies

  • Business Perspective
  • Good financial management (budgeting and invoice management)
  • Performance management
  • Good working knowledge networking (Local Area and Wide Area Networks)
  • Good working knowledge of Microsoft client-server environment.
  • Good working knowledge of IT Service Management best practices
  • Good working knowledge of Information/Network security best practices.
  • Backup and recovery procedures
  • Data Management

Behavioural Competencies

  • Results Orientated
  • Attention to detail
  • Creativity and Innovation
  • Critical Judgment
  • Decision Making
  • Initiative
  • Interactive Communication
  • Problem Solving
  • Self-Confidence
  • Teamwork
  • Work Ethics and Values
  • Writing Skills

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:

HR@twomountains.co.za

Closing Date: 28 April 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful

Contact us

Published: 16 Mar 2026

Junior Financial Accountant

Purpose of the job This role is responsible for delivery of the financial accounting and reporting in the organisation through management of self. Responsible for the timely preparation of accurate and complete financial accounts and maintenance of financial records over periods of 3 months to 1 year. Key Results Areas •Preparation of accurate and complete […]

Purpose of the job

This role is responsible for delivery of the financial accounting and reporting in the organisation through management of self. Responsible for the timely preparation of accurate and complete financial accounts and maintenance of financial records over periods of 3 months to 1 year.

Key Results Areas

•Preparation of accurate and complete financial accounting records for responsible areas.

•Preparation of timely, accurate and complete monthly reporting submissions including key metrics.

•Ensure compliance with tax, legislative & statutory requirements from a Finance perspective.

•Assistance with audit queries.

•Balance sheet management.

•Provide support to Financial Accountant where needed.

Key Outputs

•Delivery of accurate financial results within stipulated timelines for all areas of reporting (payroll, fixed assets, etc.).

•Contribution to successful completion of the Annual Financial Statements by the statutory deadlines.

•Provision of inputs into the business planning/ budgeting and forecasting process according to organisation’s goals.

•Preparation of tax calculations and submissions for review to ensure compliance with SARS.

•Preparation of VAT and EMP SARS submissions for review.

•Completion of monthly balance sheet reconciliations for review.

•Ensure accuracy of cashbook and treasury related entries.

•Review of supplier reconciliations in accordance with SOPs.

•Perform variance and cost analysis.

•Preparation of adhoc financial reports or inputs into the process.

Minimum Qualifications & Experience

• Relevant finance degree

•1-2 years’ working experience in a similar role

Technical Competencies

Financial Services/ Insurance Industry experience

Behavioural Competencies

• Problem solving ability

•Willingness to learn

•Attention to detail

•Deadline and outcome driven

•Good communication skills (written & verbal)

•Acts with integrity and honesty

•Proactive and self-motivated

•Adaptable to change

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:

HR@twomountains.co.za 

Closing Date: 23 March 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 16 Mar 2026

Legal, Risk & ComplianceMidrand

Risk & Compliance Specialist

Purpose of the job Primarily focusing on Regulatory Monitoring & Advisory, Regulatory Change Management, Risk Management, Reporting & Governance, Training, Awareness & Culture Building, Investigation, Issues Management & Remediation and OPS Support. AML & POPIA as well as advisory services to accelerate remediation, stabilise first‑line execution, and ensure readiness for evolving regulatory reporting and monitoring […]

Purpose of the job

Primarily focusing on Regulatory Monitoring & Advisory, Regulatory Change Management, Risk Management, Reporting & Governance, Training, Awareness & Culture Building, Investigation, Issues Management & Remediation and OPS Support. AML & POPIA as well as advisory services to accelerate remediation, stabilise first‑line execution, and ensure readiness for evolving regulatory reporting and monitoring expectations. The role will directly support the multi‑year AML plan and the privacy programme target.

Key Results Areas

Management and Business Units

• Provide expert advice to management and business units on the application and interpretation of regulatory frameworks including FAIS, FICA/AML, Insurance Acts, POPIA, etc.

Compliance Responsibilities

Ensure business units understand their compliance responsibilities and support them in implementing required controls.

Regulatory Changes

Monitor regulatory changes and assess their impact on company operations, policies, and processes.

Compliance Risk Management Plans, Policies, Manuals, and Frameworks

• Assist in drafting, reviewing, and updating compliance risk management plans, policies, manuals, and frameworks.

Compliance Risk Management Framework

Contribute to the development and execution of the Compliance Risk Management Framework, including identification, assessment, monitoring, and reporting on compliance risks.

Compliance Monitoring Plan

Conduct compliance monitoring, internal control testing, and reporting in line with the Compliance Monitoring Plan.

Support the Business in Remediation

Track monitoring findings, escalate areas of non‑compliance, and support the business in remediation.

EXCO and relevant Governance Forums

• Report on risks identified, compliance status, gaps, and trends to EXCO and relevant governance forums.

AML Obligations

Manage AML obligations including STR/CTR submissions, daily and monthly AML reporting, and maintaining evidence of AML processes.

Implementation of FICA/AML policies, procedures, and riskbased approaches

Draft and support the implementation of FICA/AML policies, procedures, and risk‑based approaches.

Implementation of POPIA Requirements

Support implementation of POPIA requirements, including record‑keeping, privacy controls, and compliance documentation updates.

Identify and Manage Risks

Support the implementation of the Enterprise Risk Management (ERM) policy and assist in identifying and assessing risks.

Advisory Support

Provide advisory support for data‑protection queries and ensure privacy compliance across business processes.

AML training programmes

Drive AML training programmes, ensuring equitable access to agents and staff, including those without laptops.

Regulatory and Legislative Obligations

Promote awareness across the organization, ensuring all staff understand regulatory and legislative obligations.

Minimum Qualifications & Experience

• Bachelor’s degree in law or commerce

• Qualification in Compliance is an advantage

• At least 5 years Risk and Compliance experience in a Financial Services Industry.

Technical Competencies

Financial Services Legislation i.e. FAIS, AML, POPIA, Long Term Insurance, Insurance, etc

Behavioural Competencies

• Basic Financial management understanding

• Well-developed oral, interpersonal, and written communication skills

• Time management skills

• Customer Centric oriented

• Computer literate

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:

HR@twomountains.co.za  

Closing Date: 23 March 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 06 Mar 2026

Sales and DistributionNationwide

Area Sales Manager

Purpose of the job Responsible for achieving area sales targets through planning, directing and leading Field Sales teams (Sales Coordinators and Sales agents), and increasing Two Mountains’ market penetration within the assigned area Areas with Openings Fixed Term Contract Permanent Key Outputs Sales Execution Marketing and Branding Stakeholder Management Minimum Qualifications & Experience Experience Required […]

Purpose of the job

Responsible for achieving area sales targets through planning, directing and leading Field Sales teams (Sales Coordinators and Sales agents), and increasing Two Mountains’ market penetration within the assigned area

Areas with Openings

Fixed Term Contract

  • Johannesburg South

Permanent

  • Cape Town
  • Eastern Cape
  • Limpopo
  • Mpumalanga
  • KZN
  • Johannesburg

Key Outputs

Sales Execution

  • Ensure that area sales targets are met through the Sales Team (Physical Agents and Sales Coordinators) within assigned catchment area.
  •  Responsible for the distribution strategy within assigned area.
  •  Recruit, onboard and coach Sales Coordinators to ensure sales headcount target is met. Identify new or potential business opportunities for Two Mountains business units i.e.
  • Two Mountains Burial Services and Two Mountains Financial Services.
  • Support Operations team with launching of new satellite and Branch offices.
  • Keep abreast of new product launches and ensure sales team members are on board.
  • Conduct product presentations to potential clients (Group schemes, Corporates, and individuals) on Two Mountains products.
  • Develop a scalable sales plan and ensure Field Sales team adhere to it correctly.
  • Ensure compliance to processes and procedures to minimize business risk.

Marketing and Branding

  •  Ensure marketing material is available, well-kept, and correctly accounted for. Conduct brand awareness training for the field teams.
  • Scan the market for new and old competitor activity. Liaise with Marketing to plan activations and campaign management.
  • Identify opportunities for network distribution channel in the catchment area.
  • Support Burial team through brand activations for funeral services.
  • Monitoring the funeral services rendered; by visiting the cemetery where the services are conducted to ensure that the marketing materials are utilized effectively

Stakeholder Management

  • Build and maintain relationships with internal and external   stakeholders (e.g., local communities, councilors, chieftaincy and other leaders in the community) by meeting with them on a regular basis.
  •  Identify needs in the communities and submit proposals for CSI project identification.
  • Work together with the Burial Services Branch Manager to prepare a weekly funeral scheme. Monitoring cemetery for potential clients and distribution of marketing material. Ensure effective brand placement is conducted at funeral services rendered by the company and Physical Sales Agents are assigned to attend funeral services.
  • Reporting and Administration: Ensure all sales concluded for the day are correctly loaded and reported accurately. Compile Monthly sales and marketing activity plan.
  • People Management: Manage performance of sales agents. Manage development plans and learning paths for employees. Initiate and implement company disciplinary procedure in addressing misconduct and poor performance. Motivate and inspire team members and ensure their efforts are recognized

Minimum Qualifications & Experience

  • Grade12, Matric Certificate and Diploma or Sales and Marketing qualification equivalent to a minimum level NQF Level 6.
  • RE5 advantageous. Valid Driver’s License and be willing to drive extensively.

Experience Required

  •  5 years+ experience required in sales with previous working experience as Sales Manager in the insurance industry (2) years.
  •  Management qualification (however experience will be considered).
  • In depth knowledge of managing a high-performance sales team. Applicable experience of sales performance metrics.
  • Previous experience working in a customer-facing environment

Technical Competencies

  • Problem-solving and analytical skills to interpret sales performance and market trend information. Basic Financial management understanding.
  • Well-developed oral, interpersonal, and written communication skills.
  • Time management skills. Customer oriented with strong negotiation skills.
  • Computer literate. Valid Driver’s License be willing to drive extensively

Behavioral Competencies

  •  Innovative and independent thinker.
  • Ability to work effectively as part of a team.
  • Self-motivated and ability to meet tight deadlines with a high degree of accuracy.
  • Ability to deal with complexity and ambiguity.
  •  Pro-active, self-motivated, results orientated. Resilient, determined, and resourceful

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za  

Closing Date: 15 March 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Payment Clerk

Purpose of the job The Payment clerk is responsible for ensuring the accurate and timely processing of outgoing payments, maintaining financial records, and supporting internal financial controls. This role plays a critical part in managing the organization’s financial obligations to vendors, service providers, and stakeholders. Key Results Areas Key Outputs Customer Services Minimum Qualifications & […]

Purpose of the job

The Payment clerk is responsible for ensuring the accurate and timely processing of outgoing payments, maintaining financial records, and supporting internal financial controls. This role plays a critical part in managing the organization’s financial obligations to vendors, service providers, and stakeholders.

Key Results Areas

  • On-time and error-free payment processing
  • Regular and accurate reconciliation of accounts
  • Adherence to internal controls and financial processes
  • Efficient handling of vendor queries and issues

Key Outputs

  • Invoices and payments processed on time
  • Reconciled accounts with minimal discrepancies
  • Vendor issues resolved efficiently
  • Only approved source documents are processed for payment

Customer Services

  • Handle all incoming and outgoing calls professionally.
  • Address customer questions, complaints, and provide information on policies.
  • Foster and maintain positive relationships with both internal and external clients

Minimum Qualifications & Experience

  • Grade 12
  • N6 Finance and or accounting related qualification
  • Minimum 1-2 years of experience in payment, accounts payable, or finance

Technical Competencies

  • Work well in a team.
  • Problem Solving
  • Deadline driven.
  • Take Initiative and Execute
  • Attention to detail

Behavioral Competencies

  • Analytical and Numerical skills
  • Computer Literacy,
  • Good communication and interpersonal abilities.
  • Knowledge of basic accounting principles and financial regulations.
  • Proficiency in financial software and Microsoft Office (especially Excel).

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be

given to candidates from designated groups, with specific consideration for People with

Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za  

Closing Date: 6 March 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Premium Collection Supervisor

Purpose of the job Responsible for ensuring accurate and complete premium collection through effective controls and procedures and management of staff. To ensure that all premiums collected via various collection methods are receipted and allocated timeously on the policy administration system. To perform regular, accurate reconciliations between cash received in the bank account compared to […]

Purpose of the job

Responsible for ensuring accurate and complete premium collection through effective controls and procedures and management of staff. To ensure that all premiums collected via various collection methods are receipted and allocated timeously on the policy administration system.

To perform regular, accurate reconciliations between cash received in the bank account compared to source data as well as the policy administration system as well as tracking of unallocated policies.

To support the insurance business through maintenance and servicing of customer policies including refunds and tracking of unallocated policies.

Key Outputs

Financial Management.

  • Review G4s recon to see how much is still in the canisters, collected, banked & not banked.
  • Daily reconciliation of easipol cash receipts against G4s, EFTPOS & bank deposits.
  • Liaise with cash recon administrators and follow up for money not banked at branches.
  • Editing and allocation of payment on cash up reconciliation.
  • Liaise with cash recon administrators for effective cash collection management.
  • Confirm cash up receipts with the bank to see if there are shortages.
  • Liaise with recon administrators to make sure that money is dropped and banked.
  • Confirm & compile weekly recons received from recon administrators.
  • Check bank statement against receipts to make sure monies are banked.
  • Perform collection audit of EFTPOS & G4s receipts to make sure there are no duplicates.

Business Support and Administration

  • Ensure that premium collection manuals are updated regularly.
  • Implement all standard operating procedures for all premium administration process.
  • Facilitates premium collection changes and procedures in conjunction with the operations team.
  • Premium collection administration and maintenance
  • Management of premium collection clerks

Minimum Qualifications & Experience

  • Relevant qualification equivalent to minimum NQF level 6.
  • At least 3 years’ work experience in finance management function.
  • Knowledge of Policy Administration
  • Knowledge of Two Mountains products and services

Technical Competencies

  • Analytical skills and numerical skills.
  • Computer Literacy, excellent MS Excel skills
  • Presentation and Communications skills

Behavioral Competencies

  • Work well in a team
  • Attention to detail
  • Problem Solving ability
  • Deadline driven
  • Resilient and Driven to Achieve Results
  • Proactive

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za

Closing Date: 27 February 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

BI Developer

Purpose of the job A skilled Business Intelligence Developer design, develop, and maintain data models, dashboards, and reporting solutions that support effective decision-making across the organization. The ideal candidate will have experience working with modern BI tools, strong SQL knowledge, and an analytical mindset. Key Outputs Data Development & Modeling Reporting & Analytics Collaboration & […]

Purpose of the job

A skilled Business Intelligence Developer design, develop, and maintain data models, dashboards, and reporting solutions that support effective decision-making across the organization. The ideal candidate will have experience working with modern BI tools, strong SQL knowledge, and an analytical mindset.

Key Outputs

Data Development & Modeling

  • Design, develop, and maintain ETL/ELT processes to integrate data from various sources.
  • Build and optimize data models, data marts, and semantic layers.
  • Ensure data quality, integrity, and consistency across all reporting outputs.

Reporting & Analytics

  • Create interactive and visually engaging dashboards and reports using BI tools such as Power BI.
  • Translate business requirements into scalable analytical solutions.
  • Develop automated reporting solutions to reduce manual effort.

Collaboration & Support

  • Work closely with business stakeholders to understand reporting needs and gather requirements.
  • Provide data-driven insights and recommendations to support strategic decisions.
  • Collaborate with data engineers, analysts, and cross-functional teams.

Governance & Best Practices

  • Ensure adherence to data governance standards and documentation.
  • Optimize BI solutions for performance, usability, and maintainability.
  • Support data security and compliance initiatives.

Minimum Qualifications & Experience

  • Bachelor’s degree in computer science, Software Engineering, Mathematics or related field (or equivalent work experience).
  • Proven experience as a BI Developer, Data Analyst, or similar role.
  • Strong proficiency in SQL (e.g., T-SQL).
  • Hands-on experience with BI tools (Power BI).
  • Experience building ETL/ELT pipelines (SSIS, Power Automate, Databricks, Data pipelines).
  • Solid understanding of data modelling principles (star schema, snowflake, Kimball).
  • Ability to translate business requirements into technical specifications.
  • Strong analytical, problem-solving, and communication skills.

Technical Competencies

  • Knowledge of database systems, including design, optimization, and complex query writing.
  • Strong problem-solving and debugging skills, with a focus on optimizing application performance.

Behavioral Competencies

  • Demonstrates strong critical thinking and the ability to interpret complex data.
  • Approaches problems methodically and proposes effective, data-driven solutions.
  • Ensures accuracy and consistency in reports, dashboards, and datasets.
  • Performs thorough validation and documentation to maintain high-quality outputs.
  • Communicates complex technical concepts clearly to non-technical audiences.
  • Actively collaborates with stakeholders to understand requirements and provide updates.
  • Works effectively within cross-functional teams including data engineering, analytics, and business units.
  • Contributes to a supportive team environment and shares knowledge openly.
  • Embraces new tools, technologies, and ways of working.
  • Adjust quickly to shifting priorities and evolving business needs.
  • Understands the organization’s objectives and aligns BI solutions to support them.
  • Consider commercial impacts when designing or recommending solutions.
  • Takes responsibility for the accuracy and timeliness of deliverables.
  • Follows through on commitments and proactively manages risks or blockers.
  • Designs BI solutions with usability in mind, focusing on clarity and business value.
  • Seeks feedback to continuously improve user experience and reporting effectiveness.
  • Looks for opportunities to optimize processes, automate tasks, and enhance data quality.
  • Brings forward new ideas and best practices to strengthen the BI capability.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:

HR@twomountains.co.za

Closing Date: 16 February 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 20 Jan 2026

Human CapitalMidrand

Change Manager

Purpose of the job This role is responsible for focusing on the people aspects of change management and leading change related projects. The role develops an integrated change plan and is individually accountable for the execution of the plan.  Responsible for the effective delivery of business change management activities across projects and initiatives. Ensure that […]

Purpose of the job

This role is responsible for focusing on the people aspects of change management and leading change related projects. The role develops an integrated change plan and is individually accountable for the execution of the plan.  Responsible for the effective delivery of business change management activities across projects and initiatives. Ensure that the desired business outcomes are achieved and that the relevant stakeholders are ready and prepared for the change. You'll also be tasked with providing business-centric solutions, including organization assessment and required design solutions, stakeholder analysis and engagement, change impact assessment, change communications, the coordination of change interventions, and all other change management-related activities, including tracking and reporting of, to enhance business outcomes and accelerate the adoption of strategic business initiatives in an integrated coherent manner.

Key Outputs

Key Responsibilities

  • Research and implements best practices for change management on the change project.
  • Identifies and analyses the change impact for the overall project.
  • Develops the integrated change strategy and plan.
  • Establish a sponsorship plan and on-board sponsors.
  • Develops the change of brand.
  • Develop communications or ensure that the Segment communications team develops the communications plan.
  • Develops the stakeholder engagement plan.
  • Develop the training plan based on detailed needs assessment.
  • Develop the team development plan.
  • Establishes the appropriate change methodology, practices and templates.
  • Identifies the change agent network, on-boards change agents, and continuously maintains the change agent network.
  • Executes on the change strategy and plans.
  • Measures the effectiveness of change interventions on a continuous basis and through the change agent network take corrective actions.
  • Ensures that stakeholders execute their roles in the change plan.
  • Ensures that post-go live support is available.
  • Identifies, manages, and mitigates change management risks and issues.
  • Manages change budget.
  • Design change capability learning content and upskill Line Managers and HC to build their change management knowledge and practical skills

Change Management

  • Manage the development and/or delivery of a significant element of an organizational change management initiative for a substantial department/area.

Internal Communications  

  • Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.

Stake Holder Management

  • Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice.

Project Risk & Issue Management

  • Manage identification of risks, issues, dependencies, and constraints associated with the project, escalating these matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns.

Feasibility Studies

  • Conduct complex feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.
  • Project Framework Design Draft project- and program-management frameworks and tools, ensuring compliance with specified design principles.

Project Scope Definition

  • Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables.

Continuous Improvement

  • Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Minimum Qualifications & Experience

  • Bachelor of Commerce or Hons in Organizational Development/Industrial Psychology or in any Change Management or Human Resources related qualification.
  • Business knowledge/understanding.
  • 5 - 10 years of experience applying change management principles, methodologies, and tools for implementing business change
  • Experience in large-scale implementation of transformation and technical programmes in the financial services industry.
  • Demonstrate extensive experience in organizational development, including designing and implementing strategies to enhance workforce capability, improve organizational structures and foster a culture of continuous growth and development.  

Technical and Behavioural Competencies

Personal Effectiveness 

  • Accepts and lives the company values.
  • Accountable for service delivery through own efforts.
  • Collaborates effectively with others to achieve personal results.
  • Individually accountable for managing own time, tasks and output quality for periods of up to a year.
  • Makes increased contributions by broadening individual skills.

Practice Development 

  • Conducts best practice research/benchmarks on relevant field of practice.
  • Develops and continually assesses minimum governance requirements for the practice.
  • Develop practice and process enablement systems.

Risk Management

  • Ensures Practice has clean Audit, Risk and Compliance reports.
  • Evaluates effectiveness of policies and practices and initiates corrective action where required.

Stake Holder Management    

  • Engage stakeholders at all levels (primarily internal) to ensure effective delivery of HR services to clients.

Strategy Development

  • Develop tactical or operational plans to address people’s challenges or enhance people performance.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:

HR@twomountains.co.za

Closing Date: 30 January 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Instructional Designer

Purpose of the job The Instructional Designer is responsible for analysing training needs, designing learning solutions, and developing high-quality learning interventions that support business performance across Two Mountains. The role requires deep expertise in instructional design methodologies, digital learning development, Learning Management Systems (LMS), and effective facilitation. The Instructional Designer will ensure all learning content […]

Purpose of the job

The Instructional Designer is responsible for analysing training needs, designing learning solutions, and developing high-quality learning interventions that support business performance across Two Mountains. The role requires deep expertise in instructional design methodologies, digital learning development, Learning Management Systems (LMS), and effective facilitation. The Instructional Designer will ensure all learning content is modern, engaging, compliant, and aligned to Two Mountains’ service excellence standards, and sector best practice.

Key Outputs

Instructional Design & Content Development

  • Conduct Training Needs Analysis (TNA) using ADDIE or similar learning design models.
  • Design and develop learning materials such as eLearning modules, videos, job aids, guides, workbooks, assessments, and facilitator manuals.
  • Develop high-quality digital learning using Articulate 360 (Rise & Storyline) and other design tools.
  • Create SCORM-compliant content and upload, publish, and troubleshoot content on LMS platforms.
  • Ensure all learning interventions meet SA micro-insurance regulatory requirements (FAIS, TCF, POPIA, etc.).
  • Maintain brand consistency and instructional quality across all materials.

Learning Technology & LMS Administration

  • Manage and administer LMS courses, users, enrollments, and reporting.
  • Upload, test, optimise, and troubleshoot SCORM packages.
  • Monitor learner progress, generate reports, and recommend improvements.
  • Ensure LMS content structures align with organisational competency frameworks.
  • Support staff (email and non-email users) with LMS access and learning navigation.

Facilitation & Delivery

  • Facilitate blended and virtual learning sessions where required (Zoom, Teams, face-to-face).
  • Train employees, branch staff, and partners on new content or digital platforms.
  • Conduct onboarding sessions for new staff as part of induction programmes.

 Quality Assurance & Evaluation

  • Apply ADDIE evaluation principles (Kirkpatrick levels 1–3) to measure learning effectiveness.
  • Collect feedback, analyse results, and update learning materials where improvements are needed.
  • Conduct pilot testing of new courses and implement refinements.

Stakeholder Engagement & Collaboration

  • Work closely with L&D Manager, HR, Operations, Branch Managers, and external partners.
  • Translate technical or operational content into learner-friendly material.
  • Provide L&D insights to support business goals, customer experience initiatives, and service recovery training.

Project Management

  • Plan, coordinate, and manage learning development projects end-to-end.
  • Meet development timelines and ensure efficient prioritisation of tasks.
  • Maintain version control, project documentation, and development schedules.

Minimum Qualifications & Experience

  • Relevant qualifications in Training & Development, HR, Education, or related field.
  • National Diploma or Degree in: Education, Instructional Design, Multimedia Design, Learning & Development, Human Resources, or related field.
  • Additional certification in Instructional Design or eLearning Development is advantageous.
  • 3–5 years’ experience in instructional design or digital learning development.
  • Strong experience in Articulate 360 (Storyline, Rise) and SCORM standards.
  • Experience developing and managing content on an LMS (e.g., Moodle, D2L, Docebo, New Leaf, SAP Litmos, or similar).
  • Experience facilitating online or classroom training is essential.
  • Experience in micro-insurance, financial services, retail, or contact centre sector advantageous.

Technical Competencies

  • Articulate 360 – Storyline & Rise (expert level).
  • Microsoft Office Suite – Word, PowerPoint, Excel (advanced level).
  • LMS Systems – upload, test, administer SCORM packages.
  • Multimedia design exposure (graphic design, video editing) beneficial.
  • Understanding of SA regulatory frameworks impacting training.
  • Understanding of adult learning theory, ADDIE, SAM, and blended learning principles.

Behavioural Competencies

  • Strong communication and presentation skills.
  • Excellent attention to detail and quality orientation.
  • Project management and organisational skills.
  • Creativity and innovation in learning design.
  • Ability to simplify complex content.
  • Strong stakeholder engagement ability.
  • Self-driven, proactive, and able to work independently.
  • Customer-centric mindset to enhance learner experience.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:

HR@twomountains.co.za

Closing Date: 29 January 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Facilitator

Purpose of the job The Facilitator is responsible for delivering engaging, accurate, and impactful learning experiences to employees, field teams and branch staff. The role requires excellent presentation skills, strong subject matter understanding of the micro-insurance sector, and the ability to use multiple learning delivery methods. The Facilitator will ensure that learning interventions improve operational […]

Purpose of the job

The Facilitator is responsible for delivering engaging, accurate, and impactful learning experiences to employees, field teams and branch staff. The role requires excellent presentation skills, strong subject matter understanding of the micro-insurance sector, and the ability to use multiple learning delivery methods. The Facilitator will ensure that learning interventions improve operational performance, customer service, compliance, and sales capabilities across the business.

Key Outputs

Delivery of Training

  • Facilitate training across various modalities:
    • Face-to-Face (classroom)
    • Virtual instructor-led training (Teams/Zoom)
    • Blended learning
    • On-the-job coaching
  • Deliver soft skills, sales training, customer service, product knowledge, system training, and compliance programmes.
  • Facilitate induction training for new staff.
  • Engage learners using interactive strategies to ensure high participation and knowledge retention.

Training Content Knowledge & Mastery

  • Maintain strong understanding of Two Mountains products, processes, client experience standards, and industry regulations (e.g., FAIS, TCF, POPIA).
  • Keep up to date with micro-insurance trends, policies, and legislative changes.
  • Adapt facilitation style to suit audience needs (from field agents to managers).
  • Provide operational insights to L&D based on learner performance and challenges observed.

Learning Technology & Digital Competency

  • Use digital tools effectively during facilitation (LMS, Teams, Zoom, YouTube, interactive tools, polls).
  • Support learners navigating eLearning modules and ensure they understand LMS requirements.
  • Demonstrate basic understanding of eLearning and SCORM concepts (not development, but user navigation and troubleshooting).
  • Use digital assessments, surveys, and online resources during training.

Administration & Reporting

  • Manage attendance registers, assessments, and training evaluations.
  • Capture training records accurately for compliance.
  • Provide feedback reports, training summaries, and learner progress updates to L&D.
  • Track completion of mandatory trainings and follow up with learners where necessary.

Quality Assurance & Continuous Improvement

  • Apply facilitation best practice and adult learning principles.
  • Provide recommendations for course improvements based on classroom experience.
  • Participate in content reviews and pilot sessions of new training programmes.
  • Ensure that all training delivered aligns with L&D standards and Two Mountains values.

Stakeholder Engagement & Support

  • Represent L&D professionally during branch visits and partner sessions.
  • Engage with Branch Managers, Regional Heads, HC, and Operations teams to identify training needs.
  • Build strong relationships with internal and external stakeholders.
  • Provide coaching and support to learners struggling with content or practical application.

Minimum Qualifications & Experience

  • Relevant qualifications in Training & Development, HR, Education, or related field.
  • SETA-accredited Facilitation Certificate (e.g., Train-the-Trainer or Assessor/Moderator advantageous).
  • 2–5 years’ experience delivering training in insurance, financial services, retail, contact centre, or related sectors.
  • Experience delivering soft skills, customer service, sales, and compliance training.
  • Experience training dispersed teams or field agents is advantageous.

Technical Competencies

  • Strong facilitation & presentation skills (physical and virtual).
  • Knowledge of micro-insurance and funeral policy products.
  • Understanding of compliance topics:
    • FAIS
    • TCF
    • POPIA
    • FICA (advantageous)
  • Proficient in Microsoft Office (PowerPoint, Word, Excel).
  • Comfortable using LMS platforms and facilitating with digital content.
  • Basic troubleshooting skills for virtual training tools (audio, video, connectivity).

Behavioral Competencies

  • Multilingual – ability to facilitate in at least two or more South African languages (preferably: English, IsiZulu, Sepedi, Xitsonga, or Setswana).
  • Strong interpersonal skills and emotional intelligence.
  • High energy, professional confidence, and strong group engagement skills.
  • Excellent communication (verbal and written).
  • Adaptable and able to manage diverse audiences.
  • Passion for people development and learner success.
  • Strong organisational and time-management skills.
  • Resilience and ability to manage pressure or travel demands.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:HR@twomountains.co.za

Closing Date: 29 January 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Senior Financial Accountant

Two Mountains is looking for a proactive and driven Senior Financial Accountant that is looking to grow with the organization and take ownership of the end-to-end financial and accounting processes for the insurance business. Purpose of the job Responsible for delivery of the financial accounting and finance control function in the organization through management of […]

Two Mountains is looking for a proactive and driven Senior Financial Accountant that is looking to grow with the organization and take ownership of the end-to-end financial and accounting processes for the insurance business.

Purpose of the job

Responsible for delivery of the financial accounting and finance control function in the organization through management of self. Responsible for the timely preparation of accurate and complete financial accounts and maintenance of financial records as a manager of others. To enhance financial performance, deliver finance support on key business projects as a finance business partner, improve internal controls and build process efficiencies (including automation where possible). This role will also provide support to the Head of Finance and contribute to business operations and decision-making including stakeholder management.

Key Outputs

  • Maintain Standard Operating Procedures for all administrative processes
    • Delivery of complete and accurate financial results within stipulated timelines for all areas of reporting.
    • Liaison for external audit process and key contributor to the successful completion of the annual financial statements by the statutory deadlines.
    • Ensure financial accounts are compliant with regulatory requirements as well as IFRS and Group policies.
    • Ensure compliance with tax, legislative & statutory requirements with timeous and accurate submissions.
    • Expense management with a focus on optimizing existing efficiency and cost savings.
    • Manages financial performance, expense controls and the production of operational and financial reports.
    • Analyses and reviews the financial reports to ensure accuracy of information and advice, and accountability for the results, commentary, and integrity of information and recommendations.
    • Provision of inputs into the business planning/ budgeting and forecasting processaccording to organization’s goals.
    • Management of IFRS 17 requirements and compliance including correspondence with actuarial team.
    • Preparation of tax calculations for review and ensure compliance with SARS.• through business planning, budgeting & forecasting at a department level (bottom-up).
    • Contribute to the financial health of the business and aids in strategic decision making.
    • Involvement in day-to-day finance operations including payments, cash flow monitoring etc.
    • Provide support to the Head of Finance and to the Finance function (ad-hoc).• Effective business partnering and strong stakeholder management.

Minimum Qualifications & Experience

  • Relevant Finance/ Accounting degree
  • Qualified Chartered Accountant (SA) would be advantageous
  • 4+ years working experience in a senior finance role
  • Leadership/ management experience (at least 2 direct reports)

Technical Competencies

  • Financial Services/Insurance Industry experience is required.
  • IFRS 16 and 17 Knowledge and application will be advantageous.

Behavioral Competencies

  • Solid analytical skills
  • Complex problem-solving abilities
  • Results driven
  • Strong project management skills
  • Attention to detail
  • Able to work and make decisions under pressure
  • Excellent communicator (written & verbal/ presentation skills)
  • Resilience and influential
  • Strategic

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:HR@twomountains.co.za

Closing Date: 23 December 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 09 Dec 2025

Two Mountains UnderwritersMidrand

Business Intelligence Developer

Purpose of the job A skilled Business Intelligence Developer design, develop, and maintain data models, dashboards, and reporting solutions that support effective decision-making across the organization. The ideal candidate will have experience working with modern BI tools, strong SQL knowledge, and an analytical mindset. Key Outputs Minimum Qualifications & Experience Technical Competencies Behavioural Competencies Employment […]

Purpose of the job

A skilled Business Intelligence Developer design, develop, and maintain data models, dashboards, and reporting solutions that support effective decision-making across the organization. The ideal candidate will have experience working with modern BI tools, strong SQL knowledge, and an analytical mindset.

Key Outputs

  • Data Development & Modelling
    • Design, develop, and maintain ETL/ELT processes to integrate data from various sources.
    • Build and optimize data models, data marts, and semantic layers.
    • Ensure data quality, integrity, and consistency across all reporting outputs.
  • Reporting & Analytics
    • Create interactive and visually engaging dashboards and reports using BI tools such as Power BI.
    • Translate business requirements into scalable analytical solutions.
    • Develop automated reporting solutions to reduce manual effort.
  • Collaboration & Support
    • Work closely with business stakeholders to understand reporting needs and gather requirements.
    • Provide data-driven insights and recommendations to support strategic decisions.
    • Collaborate with data engineers, analysts, and cross-functional teams.
  • Governance & Best Practices
    • Ensure adherence to data governance standards and documentation.
    • Optimize BI solutions for performance, usability, and maintainability.
    • Support data security and compliance initiatives.

Minimum Qualifications & Experience

  • Bachelor’s degree in computer science, Software Engineering, Mathematics or related field (or equivalent work experience).
  • Proven experience as a BI Developer, Data Analyst, or similar role.
  • Strong proficiency in SQL (e.g., T-SQL).• Hands-on experience with BI tools (Power BI).
  • Experience building ETL/ELT pipelines (SSIS, Power Automate, Databricks, Datapipelines).
  • Solid understanding of data modelling principles (star schema, snowflake, Kimball).
  • Ability to translate business requirements into technical specifications.
  • Strong analytical, problem-solving, and communication skills.

Technical Competencies

  • Knowledge of database systems, including design, optimization, and complex querywriting.
  • Strong problem-solving and debugging skills, with a focus on optimizing application performance.

Behavioural Competencies

  • Demonstrates strong critical thinking and the ability to interpret complex data.
  • Approaches problems methodically and proposes effective, data-driven solutions.
  • Ensures accuracy and consistency in reports, dashboards, and datasets.
  • Performs thorough validation and documentation to maintain high-quality outputs.
  • Communicates complex technical concepts clearly to non-technical audiences.
  • Actively collaborates with stakeholders to understand requirements and provide updates.
  • Works effectively within cross-functional teams including data engineering, analytics, and business units.
  • Contributes to a supportive team environment and shares knowledge openly.
  • Embraces new tools, technologies, and ways of working.
  • Adjust quickly to shifting priorities and evolving business needs.
  • Understands the organization’s objectives and aligns BI solutions to support them.
  • Consider commercial impacts when designing or recommending solutions.
  • Takes responsibility for the accuracy and timeliness of deliverables.
  • Follows through on commitments and proactively manages risks or blockers.
  • Designs BI solutions with usability in mind, focusing on clarity and business value.
  • Seeks feedback to continuously improve user experience and reporting effectiveness.
  • Looks for opportunities to optimize processes, automate tasks, and enhance data quality.
  • Brings forward new ideas and best practices to strengthen the BI capability.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:HR@twomountains.co.za

Closing Date: 16 December 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 01 Dec 2025

Two Mountains FuneralMidrand

Regional Fleet Controller

Purpose of the Job The regional fleet controller is responsible for coordinating, overseeing and monitoring the optimization of the fleet in the designated region. This role requires efficiency, maintenance management, compliance and safety and ensuring the fleet meets the businesses requirements in the region. Key Outputs Minimum Qualifications & Experience Technical Competencies Behavioural Competencies Employment […]

Purpose of the Job

The regional fleet controller is responsible for coordinating, overseeing and monitoring the optimization of the fleet in the designated region. This role requires efficiency, maintenance management, compliance and safety and ensuring the fleet meets the businesses requirements in the region.

Key Outputs

  • Fleet Monitoring
    • Track and analyse fleet utilisation to ensure efficiency.
    • Track and communicate vehicle positioning to the Group Asset Manager and the Client.
    • Ensure correct allocation and verification of vehicles to Drivers.
    • Maintain constant communication with Drivers and Regional Fleet Co-ordinators / Fleet operations Manage.
    • Report on car-track events that are in violation with the fleet policy and SOP.
  • Driver Monitoring:
    • Monitor Driver behaviour through designated system and report over speeding, reckless driving, harsh breaking etc.
    • Assist with investigations pertaining to identification of locations and drivers, accidents and complaints.
  • Reporting
    • Report unauthorised movement of vehicle to the Regional Fleet Controller and/or Fleet operations Manager.
    • Reporting on regional fleet fuel usage, budgeting and allocating accordingly.
    • Reporting any breakdowns, Accident and damages to company assets to the Fleet operations Manager.
    • Report on all maintenance requirements and keep record of all transactions.
    • Provide weekly reports on vehicles to managers on fleet performance and risk factors that may affect the fleet.

Minimum Qualifications & Experience

  • Diploma/degree in Logistics, Transport Management, Business Management or equivalent
  • Valid Driver’s License.
  • Minimum of 3-5 years previous experience in a Fleet management environment and understands the burial business operations.
  • Excellent knowledge of vehicle tracking systems.
  • Knowledge and understanding in vehicle safety and compliance.

Technical Competencies

  • Ability to travel extensively and work overtime if required.
  • Proficiency in MS Office (Excel, word, power-point, outlook)
  • Systems and data analytic capabilities
  • Background in vehicle telematics systems

Behavioural Competencies

  • Attention to detail.
  • Strong organizational and coordinating skills.
  • Analytical skills.
  • Reliable & honest.
  • Ability to work under pressure and meet deadlines
  • Good communication and interpersonal skills.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:HRBurialservices@twomountains.co.za

Closing Date: 12 December 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Senior Distribution Support Administrator: MI and Commissions Specialist

Purpose of the Job This purpose of the role is to provide administrative, operational and customer service support to external sales channels focused on preparing and distribution of commission statements and management information. Build and maintain relationships with external partners. Liaise with internal support areas to resolve issues and streamline processes. Key Outputs Minimum Qualifications […]

Purpose of the Job

This purpose of the role is to provide administrative, operational and customer service support to external sales channels focused on preparing and distribution of commission statements and management information. Build and maintain relationships with external partners. Liaise with internal support areas to resolve issues and streamline processes.

Key Outputs

  • Preparation and distribution of commission statements
    • Ensure accurate calculation, processing and reconciliation of commissions, fees and incentives. Prepare and distribute commission statements to sales channels timeously.
    • Professionally handle queries and solve commission related issues within SLA.
  • Sales Support & Reporting
    • Prepare documents, gather and summarize data for reports.
    • Provide Sales/Support leadership with regular updates on sales performance and trends.
    • Escalate issues to back-office support areas and provide feedback timeously.
    • Assist with technical training.
  • Admin and Compliance
    • Maintain up to date records of payment schedules.
    • Collaborate with Finance and Distribution to ensure compliance with regulatory requirements.
    • Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work.
    • Adhere to mandatory procedures to ensure own work is undertaken to the required standards.
    • Adhere to Health and Safety policies and procedures.
    • Comply with the Company’s Code of Conduct.
  • Relationship building and collaboration
    • Attend meetings with partners/stakeholders to foster collaboration, share information and solve problems.
    • Provide product/service information and respond to basic customer questions about the product/service.
    • Attend meetings with Two Mountains support team and other internal support areas as and when required.

Minimum Qualifications & Experience

  • Matric
  • A minimum of 3 years’ administration experience
  • Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
  • Experience in preparing commission statements and management reports.
  • A minimum of 2 years’ experience in insurance sales support
  • Own car & valid driver’s license

Skills & Competencies

  • Strong analytical and numerical skills
  • Good communication & problem-solving skills
  • Excellent attention to detail
  • Accuracy in reporting
  • Good understanding of commission structures and remuneration models.
  • Ability to build and maintain mutual beneficially relationships with internal and external stakeholders
  • Ability to multitask, prioritize and work under pressure
  • Pro-active, and self-motivated
  • Willing to work overtime when the need arise
  • Professional and customer service orientated
  • Confidentiality in handling sensitive information

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za

Closing Date: 09 November 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 05 Nov 2025

Two Mountains UnderwritersMidrand

Distribution Support Administrator-Technical Support

Purpose of the Job The purpose of this role is to provide support for digital applications used by the sales teams. Acts as a liaison between users, IT teams, and service providers to ensure timely resolution of application and system issues. Prepare and distribute sales and administrative reports as required by sales. Key Outputs Minimum […]

Purpose of the Job

The purpose of this role is to provide support for digital applications used by the sales teams. Acts as a liaison between users, IT teams, and service providers to ensure timely resolution of application and system issues. Prepare and distribute sales and administrative reports as required by sales.

Key Outputs

  • Provide daily technical support to the sales teams for all IT devices and applications.
  • Monitor technical support helpdesk and WhatsApp groups, troubleshoot issues and   escalating where required.
  • Provide user guidance and training to improve user adoption of digital tools.
  • Ensure all queries are recorded and resolved timeously in line with SLA’s
  • Communicate updates, downtime, and issue resolutions timeously and clearly.
  • Attend training as and when required by the business.
  • Maintain accurate support logs and documentation.
  • Document and update troubleshooting guides and process flows.
  • Comply with the company’s policies, processes and procedures.
  • Communicate effectively with other departments to coordinate the delivery of service to external and internal customers.
  • Adhere to Health and Safety policies and procedures.
  • Comply with the Company’s Code of Conduct.

Minimum Qualifications & Experience

  • Matric
  • A minimum of 2 years’ technical support experience in an IT service support desk environment.
  • Proficiency in Microsoft Office suite.
  • 2 – 4 years’ experience in financial services or insurance industry.

Personal Qualities

  • Understanding of digital applications and web-based platforms.
  • Pro-active, helpful and customer service orientated.
  • Willing to work overtime when the need arises.
  • Ability to multitask, prioritize, and work under pressure.
  • High attention to detail.
  • Good communication skills & interpersonal skills.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za

Closing Date: 09 November 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 28 Oct 2025

Project ManagementMidrand

Project Officer

Purpose of the Job The Project Officer will support the delivery of strategic and operational initiatives within the PMO at Two Mountains. The role is responsible for coordinating project activities, tracking progress, maintaining governance standards, and ensuring alignment with business objectives. Key Outputs Minimum Qualifications & Experience Skills Key Competencies Employment Equity Two Mountains is […]

Purpose of the Job

The Project Officer will support the delivery of strategic and operational initiatives within the PMO at Two Mountains. The role is responsible for coordinating project activities, tracking progress, maintaining governance standards, and ensuring alignment with business objectives.

Key Outputs

  • Project Support & Coordination
    • Assist the Senior Project Manager in planning, execution, and monitoring of projects.
    • Maintain project documentation (plans, risk registers, issue logs, change requests,reports).
    • Schedule and coordinate project meetings, prepare agendas, and record minutes/actions.
  • Governance & Reporting
    • Ensure projects adhere to PMO methodologies, frameworks, and compliancestandards.
    • Support preparation of reports for senior management and steering committees.
    • Track project milestones, deliverables, risks, and dependencies.
  • Stakeholder Engagement
    • Coordinate with cross-functional teams including actuarial, product, compliance, IT,and distribution.
    • Ensure timely communication of project status, risks, and decisions to stakeholders
  • Quality & Continuous Improvement
    • Monitor project quality and escalate risks/issues where required.
    • Contribute to the enhancement of PMO processes, templates, and best practices.

Minimum Qualifications & Experience

  • Relevant Project Management certification.
  • Relevant Agile certification.
  • 2–4 years’ experience in project coordination, administration, or officer role (insurance or financial services preferred).
  • Exposure to project governance, reporting, and compliance processes.
  • Experience working in a PMO environment is advantageous.

Skills

  • Strong organizational and administrative skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Project/Planner).
  • Ability to manage multiple tasks and deadlines.
  • Detail-oriented with strong problem-solving skills.
  • Knowledge of the life insurance industry and regulatory environment (advantageous).

Key Competencies

  • Familiarity with both traditional and agile project management tools and frameworks
  • Understanding of insurance products, distribution channels, and compliance requirements.
  • Ability to engage with technical and business teams (e.g., actuarial, underwriting, IT,operations).
  • Excellent written and verbal communication skills.
  • Ability to comprehend information in verbal and written communication.
  • Ability to operate in a highly pressured and ambiguous environment.
  • Ability to build and maintain a healthy, collaborative and productive team culture.
  • Exceptional interpersonal and relationship-building skills to foster collaboration across teams.
  • Ability to adapt to changing priorities and thrive in a dynamic environment.

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to: Hr@twomountains.co.za

Closing Date: 12 November 2025

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.

Contact us

Published: 18 Sep 2025

Sales and DistributionNationwide

Area Sales Manager

Responsible for achieving area sales targets through planning, directing and leading Field Sales teams (Sales Coordinators and Sales agents), and increasing Two Mountains’ market penetration within the assigned area

Responsible for achieving area sales targets through planning, directing and leading Field Sales teams (Sales Coordinators and Sales agents), and increasing Two Mountains’ market penetration within the assigned area

Key Outputs

  • Sales Execution:
    • Ensure that area sales targets are met through the Sales Team (Physical Agents and Sales Coordinators) within assigned catchment area.
    • Responsible for the distribution strategy within assigned area. Recruit, onboard and coach Sales
    • Coordinators to ensure sales headcount target is met.
    • Identify new or potential business opportunities for Two Mountains business units i.e. Two Mountains Burial Services and Two Mountains Financial Services.
    • Support Operations team with launching of new satellite and Branch offices.
    • Keep abreast of new product launches and ensure sales team members are on board.
    • Conduct product presentations to potential clients (Group schemes, Corporates, and individuals) on Two Mountains products.
    • Develop a scalable sales plan and ensure Field Sales team adhere to it correctly.
    • Ensure compliance to processes and procedures to minimize business risk.
  • Marketing and Branding:
    • Ensure marketing material is available, well-kept, and correctly accounted for.
    • Conduct brand awareness training for the field teams.
    • Scan the market for new and old competitor activity.
    • Liaise with Marketing to plan activations and campaign management.
    • Identify opportunities for network distribution channel in the catchment area.
    • Support Burial team through brand activations for funeral services.
    • Monitoring the funeral services rendered; by visiting the cemetery where the services are conducted to ensure that the marketing materials are utilized effectively
  • Stakeholder Management:
    • Build and maintain relationships with internal and external stakeholders (e.g., local communities, councilors, chieftaincy and other leaders in the community) by meeting with them on a regular basis.
    • Identify needs in the communities and submit proposals for CSI project identification.
    • Work together with the Burial Services Branch Manager to prepare a weekly funeral scheme.
    • Monitoring cemetery for potential clients and distribution of marketing material.
    • Ensure effective brand placement is conducted at funeral services rendered by the company and Physical Sales Agents are assigned to attend funeral services.
  • Reporting and Administration:
    • Ensure all sales concluded for the day are correctly loaded and reported accurately.
    • Compile Monthly sales and marketing activity plan.
  • People Management:
    • Manage performance of sales agents.
    • Manage development plans and learning paths for employees.
    • Initiate and implement company disciplinary procedure in addressing misconduct and poor performance.
    • Motivate and inspire team members and ensure their efforts are being recognized

Minimum Qualifications:

  • Grade12, Matric Certificate and Diploma or Sales and Marketing qualification equivalent to a minimum level NQF Level 6.
  • RE5 advantageous. Valid Driver’s License and be willing to drive extensively.

Experience Required:

  • 5 years+ experience required in sales with previous working experience as Sales Manager in the insurance industry (2) years.
  • Management qualification (however experience will be considered).
  • In depth knowledge of managing a high-performance sales team.
  • Applicable experience of sales performance metrics.
  • Previous experience working in a customer-facing environment

Technical Competencies

  • Problem-solving and analytical skills to interpret sales performance and market trend information.
  • Basic Financial management understanding.
  • Well-developed oral, interpersonal, and written communication skills.
  • Time management skills.
  • Customer oriented with strong negotiation skills.
  • Computer literate.
  • Valid Driver’s License be willing to drive extensively

Behavioural Competencies

  • Innovative and independent thinker.
  • Ability to work effectively as part of a team.
  • Self-motivated and ability to meet tight deadlines with a high degree of accuracy.
  • Ability to deal with complexity and ambiguity.
  • Pro-active, self-motivated, results orientated.
  • Resilient, determined, and resourceful

Closing Date: 1 August 2025

Suitable candidates should forward their applications to: hr@twomountains.co.za 

Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.

  • If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
  • Applications received after the closing date will not be considered.
  • It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
  • Only candidates who meet the requirements should apply.
  • Two Mountains reserves the right not to make an appointment.
  • Correspondence will be entered into with shortlisted candidates only.
  • CVs from Recruitment Agencies will not be accepted.
Contact us

Branch Manager X2

Assign and direct all work performed in the branch and oversee all areas of operations. Lead employees, foster a conducive environment, and ensure customer satisfaction.

Assign and direct all work performed in the branch and oversee all areas of operations. Lead employees, foster a conducive environment, and ensure customer satisfaction.

Key Outputs

  • Financial & Strategic Management
    • Develop and implement branch business plans aligned with company strategy.
    • Prepare and monitor branch budgets, control debtors, and manage expenditures.
    • Analyse performance trends, recommend improvements, and liaise with other branches for smooth operations.
  • Expenditure & Asset Control
    • Approve and manage branch expenses within company policy.
    • Oversee fleet, fuel cards, and stock control (coffins, wreaths, consumables). 
    • Enforce proper use of company assets and suppliers.
  • Burial Operations
    • Manage removals, mortuary duties, funerals, and cremations in line with SOPs.
    • Plan and arrange funerals with the Sales Manager, ensuring standardization of services.
  • General Operations
    • Ensure fleet and office equipment are well maintained.
    • Strengthen collaboration between Burial and Financial Services.
  • Sales & Customer Service
    • Market funeral products and services.
    • Ensure correct billing and identify opportunities for upselling.
    • Lead staff in delivering excellent customer experience.
  • Branding & Stakeholder Relations
    • Maintain company branding and image across the branch.
    • Build and manage relationships with municipalities, hospitals, and community leaders.
  • Compliance & Safety
    • Ensure adherence to Health & Safety regulations, Funeral Parlour Legislation, and company policies.
  • Stakeholder Engagement
    • Foster strong community ties and long-term client relationships

Minimum Qualifications and Experience

  •  Relevant qualification (NQF Level 6).
  • Minimum 5 years’ experience in managing personnel or supervisory role.
  • Knowledge of the funeral industry will be an advantage.
  • Strong knowledge of business, management, and customer service principles.

Technical Competencies

  • Valid Driver’s License
  • Analytical & Numerical skills (financial acumen)
  • Computer literacy (incl. MS Excel)
  • Presentation & negotiation skills

Behavioural Competencies

  • Business & customer orientation
  • Problem-solving & initiative
  • Resilience & drive for results
  • Accountability & responsibility
  • Leadership & team management

Closing Date: 3 September 2025

Suitable candidates should forward their applications to:  hrburialservices@twomountains.co.za

Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.

  • If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
  • Applications received after the closing date will not be considered.
  • It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
  • Only candidates who meet the requirements should apply.
  • Two Mountains reserves the right not to make an appointment.
  • Correspondence will be entered into with shortlisted candidates only.
  • CVs from Recruitment Agencies will not be accepted.
Contact us