Our customers are at the heart of everything we do. We value your feedback, as it helps us refine and enhance our services, solutions, and processes.
Send us a quick message on WhatsApp to leave a compliment; it’s fast, easy, and helps us keep serving families with care.
Two Mountains recognises that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones.
Our principles include:
We value your feedback and take every complaint seriously.
Here’s how we’ll work with you to resolve it quickly and fairly.
Please provide your contract number and issue details by:
Visiting your nearest
Two Mountains Office
Calling us toll-free:
0800 668 539
We’ll confirm that we’ve received your complaint and let you know the expected timelines for investigation.
We aim to resolve your complaint as quickly as possible. If more time is needed, we’ll keep you updated on the progress.
Once resolved, we’ll use your feedback to strengthen and improve our customer experience.
How to complain
To help us resolve your complaint quickly, please provide
Still not satisfied?
If you are not satisfied with the outcome after our internal review, you may contact the relevant independent dispute resolution body:
National Financial Ombud Scheme
We strive to provide every family with the highest standard of care. If you’re unhappy with any part of our service, please let us know so we can make it right.
We acknowledge your message and will get back to you within 2-3 business days with a response.
New Complaint