Purpose of the job
- This is a leadership role overseeing mortuary operations; however, the role also involves performing operational activities and reporting to the Branch Manager.
- The incumbent manages mortuary operations, performs advanced technical work, and provides strategic guidance within the funeral business.
- Lead embalming, restorative art, and complex reconstruction cases.
- Supervise and mentor intermediate and junior morticians. Establish and enforce mortuary standards, protocols, and best practices.
- Consult with families on specialized requests, cultural traditions, and complex cases.
- Collaborate with branch or regional managers on operational planning. Handle escalated client concerns with professionalism and empathy.
- Ensure compliance with all regulatory and ethical requirements across the mortuary team.
- To receive and prepare the deceased, for viewing and burial by embracing dressing, cosmetically and enhancing coffining them.
- Administering the entering and exiting corpse at the Mortuary and on systems.
Key Results Areas
Care Quality (Health Care)
- Conduct analysis using existing methodologies.
- Monitor and identify the effectiveness of corrective actions or continuous improvement initiatives.
Operational & Health Care Compliance
- Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
- Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Compile and maintain current and accurate data for all healthcare providers that must be credentialed by regulatory bodies. Involves working under supervision.
Operating machine or Equipment
- Operate complex equipment and machines, adjusting diverse variables to achieve the best possible outcomes in terms of quality and productivity.
- Also responsible for generating solutions to simple and recurring inefficiencies.
Equipment Maintenance and Repair
- Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Develop and maintain an understanding of relevant technology, external regulation and industry best practices through ongoing education, attending conferences and reading specialist media.
Work Scheduling and Allocation
- Design own monthly schedule and, if necessary, assign work to others to speed up office workflow and ensure high priority tasks are completed.
Patient Medical Records Management
- Produce accurate reports for others by collecting patient data from a variety of standard sources and inputting it into medical record systems.
- Provide appropriate codes to diagnoses and procedures for patient visits, as assigned.
• Review records for completeness, accuracy, and regulatory compliance.
Patient and Family Management
- Support relationships with patients and families by carrying out simple procedural tasks.
Championing Customer Service Excellence
- Handle bodies with dignity.
- Conduct regular meetings at the branch.
- Attend all other meetings as and when requested.
- Liaising branch with other departments, other managers of the business by creating effective working relationships.
- Development of staff and identification of training needs and creating growth in the department.
- Following company pickups, storage, viewing and delivery procedures.
- Following company burial procedures.
Mortuary & Funeral Services
- Monitoring Refrigerators – cleaning and fixing.
- Conduct continuous temperature checks in the mortuary.
- Arranging and distribution of funeral equipment.
- Coffining.
- Responsible for corpses entering and exiting the mortuary.
- Checking and monitoring the mortuary, ensure that mortuary register is duly completed and updated with the correct information of the deceased received kept and placed in a cooler daily in the morning when reporting to the branch and afternoon before leaving the branch.
- Ordering Chemicals for the mortuary.
- Keep record of all funeral equipment.
- Register and report all damaged funeral equipment.
- Responsible for receiving the deceased from drivers.
- Responsible for checking whether the first call sheet is completed appropriately.
- Ensure that the deceased is tagged (correctly identified) according to the Standard Operating procedures.
- Manage mortuary register.
- Allocate mortuary number to the deceased.
- Write mortuary shelf number to mortuary board.
- Collaborate with Branch Manger on the relevant schemes/packages for each funeral before coffining and service and service. Assist with pick-ups.
Qualifications/Experience
- Matric
- Advanced Diploma, Degree advantageous
- 3-5 years management experience
- 3-5 years working in a mortuary environment.
- Driver’s license
Behavioural Core Competencies and Technical Competencies / Professional Expertise:
- Customer Service Orientation: Good listening skills; Commitment to delivering professional, respectful, and high-quality service in a sensitive operating environment.
- Leadership: Ability to lead teams
- Communication: Good verbal and written communication skills
- Problem-Solving: Ability to identify operational challenges, assess root causes, and implement practical solutions
- Adaptability: Comfortable working in dynamic environments
- Innovation: Ability to leverage digital tools and new technologies to enhance distribution operations
- Funeral Handling skills
- Driving Skills
Employment Equity
Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.
Applications
Interested candidates are invited to submit their CVs and applications to:
HRBurialservices@twomountains.co.za
Closing Date: 26 May 2026
If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.
