Assign and direct all work performed in the branch and oversee all areas of operations. Lead employees, foster a conducive environment, and ensure customer satisfaction.
Key Outputs
- Financial & Strategic Management
- Develop and implement branch business plans aligned with company strategy.
- Prepare and monitor branch budgets, control debtors, and manage expenditures.
- Analyse performance trends, recommend improvements, and liaise with other branches for smooth operations.
- Expenditure & Asset Control
- Approve and manage branch expenses within company policy.
- Oversee fleet, fuel cards, and stock control (coffins, wreaths, consumables).
- Enforce proper use of company assets and suppliers.
- Burial Operations
- Manage removals, mortuary duties, funerals, and cremations in line with SOPs.
- Plan and arrange funerals with the Sales Manager, ensuring standardization of services.
- General Operations
- Ensure fleet and office equipment are well maintained.
- Strengthen collaboration between Burial and Financial Services.
- Sales & Customer Service
- Market funeral products and services.
- Ensure correct billing and identify opportunities for upselling.
- Lead staff in delivering excellent customer experience.
- Branding & Stakeholder Relations
- Maintain company branding and image across the branch.
- Build and manage relationships with municipalities, hospitals, and community leaders.
- Compliance & Safety
- Ensure adherence to Health & Safety regulations, Funeral Parlour Legislation, and company policies.
- Stakeholder Engagement
- Foster strong community ties and long-term client relationships
Minimum Qualifications and Experience
- Relevant qualification (NQF Level 6).
- Minimum 5 years’ experience in managing personnel or supervisory role.
- Knowledge of the funeral industry will be an advantage.
- Strong knowledge of business, management, and customer service principles.
Technical Competencies
- Valid Driver’s License
- Analytical & Numerical skills (financial acumen)
- Computer literacy (incl. MS Excel)
- Presentation & negotiation skills
Behavioural Competencies
- Business & customer orientation
- Problem-solving & initiative
- Resilience & drive for results
- Accountability & responsibility
- Leadership & team management
Closing Date: 3 September 2025
Suitable candidates should forward their applications to: hrburialservices@twomountains.co.za
Two Mountains is an equal opportunity employer subscribing to the Employment Equity Act and hereby invites applications from suitably qualified people to fill the mentioned vacancy.
- If you do not hear from us within a month of the closing date, please regard your application as unsuccessful.
- Applications received after the closing date will not be considered.
- It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
- Only candidates who meet the requirements should apply.
- Two Mountains reserves the right not to make an appointment.
- Correspondence will be entered into with shortlisted candidates only.
- CVs from Recruitment Agencies will not be accepted.
