Purpose of the Job
The purpose of this role is to provide support for digital applications used by the sales teams. Acts as a liaison between users, IT teams, and service providers to ensure timely resolution of application and system issues. Prepare and distribute sales and administrative reports as required by sales.
Key Outputs
- Provide daily technical support to the sales teams for all IT devices and applications.
- Monitor technical support helpdesk and WhatsApp groups, troubleshoot issues and escalating where required.
- Provide user guidance and training to improve user adoption of digital tools.
- Ensure all queries are recorded and resolved timeously in line with SLA’s
- Communicate updates, downtime, and issue resolutions timeously and clearly.
- Attend training as and when required by the business.
- Maintain accurate support logs and documentation.
- Document and update troubleshooting guides and process flows.
- Comply with the company’s policies, processes and procedures.
- Communicate effectively with other departments to coordinate the delivery of service to external and internal customers.
- Adhere to Health and Safety policies and procedures.
- Comply with the Company’s Code of Conduct.
Minimum Qualifications & Experience
- Matric
- A minimum of 2 years’ technical support experience in an IT service support desk environment.
- Proficiency in Microsoft Office suite.
- 2 – 4 years’ experience in financial services or insurance industry.
Personal Qualities
- Understanding of digital applications and web-based platforms.
- Pro-active, helpful and customer service orientated.
- Willing to work overtime when the need arises.
- Ability to multitask, prioritize, and work under pressure.
- High attention to detail.
- Good communication skills & interpersonal skills.
Employment Equity
Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.
Applications
Interested candidates are invited to submit their CVs and applications to: HR@twomountains.co.za
Closing Date: 09 November 2025
If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful.
