Head Of Information Technology

Purpose of the job

To effectively manage the day-to-day operational activities of the IT business unit which includes but is not limited to IT Service Management, End-user support, IT Infrastructure, IT Applications, IT Security, Supplier Management

Key Results Areas

IT Operations

• Provide IT problem management
• Implement Change Control processes.
• Provide IT performance reports for the area of responsibility in line with the agreed reporting cycle
• Manage the IT technical teams and ensure adherence to policies and procedures.
• Manage desk top support team(s) to service end users
• Manage the implementation of the IT Operational Plans
• Write business cases for new IT infrastructure acquisitions, as per the procurement procedures
• Ensure that the equipment within Two Mountains Datacenter is compliant and in good working condition.
• Ensure proper management of all Local and Wide Area Network infrastructure
• Ensure the implementation of approved policies and procedures.
• Facilitate the creation of a knowledge base
• Ensure synergy between all IT operation functions
• Partake in the project management of IT projects
• Translate client needs into workable solutions

Asset Management

• Keep a full repository of Two Mountains licences
• Keep a full repository of hardware assets across all sites
• Ensure all hardware has the latest firmware, implement a hardware patching plan.
• Ensure equipment is disposed in line with approved policies and procedures
• Manage the demand and supply of end-user peripherals
• Formulate a hardware lifecycle strategy

Risk management & Compliance

• Partake in the monitoring of IT operational risks
• Partake in the implementation of audit recommendations and best practices
• Ensure licensing requirements across systems are adhered to and report discrepancies to the Chief Information Officer (CIO)
• Ensure compliance with applicable legislative requirements, policy, standards and frameworks.
• Implement security controls and data security measures
• Ensure patch management is implemented in line with best practices.
• Partake in the development of disaster recovery and business continuity processes
• Ensure cabling across sites complies with applicable standards

Applications & Data

• Ensure change control processes are adhered to.
• Ensure end-user access management processes are adhered to.
• Liaise with service providers and Head of Data to verify data protection measures.
• Ensure data backups policies and procedures are adhered to.
• Implement reporting dashboards

Vendor & Contract Management

• Manages the relationship between service providers and Two Mountains, including negotiations, contractualization, service and support (SLAs)
• Manage the multiple suppliers to give the optimal mix of flexibility, innovation, standard and consistent service.
• Be accountable for the integrated services that are being delivered back to business
• Specify IT service management processes and procedures to be deployed across the enterprise and ensure they are followed

IT Service Management

• Escalate critical and major systems outages to the relevant authority
• Ensure operational level agreements and service level management targets are met
• Ensure effective incident management procedures are implemented.
• Build strong relations with end-users and interact with them efficiently and professionally to add value to the business.
• Take ownership of operational customer’s issues escalated to IT Management and ensure speedy resolution
• Maintain high customer satisfaction levels.

Financial Management

• Ensure the IT operations spend is in line with budget provisions.
• Develop IT budgets in conjunction with the CIO.
• Ensure the sourcing of IT assets in in line with the organization SCM policies and procedures

Human Capital Management

• Manage the team to achieve the delivery and management of IT services
• Performance manages the IT personnel
• Perform resource scheduling
• Partake in recruitment, training and coaching of employees
• Develop training plans for direct reports
• Oversee the health and safety of employees
• Contributes to communication and change management
• Drives operational excellence through area of supervision
• Individually accountable for execution of strategy.

Minimum Qualifications & Experience

• NQF 7 qualification in IT/Computer Science/Information Systems or equivalent qualification.
• ITIL certification.
• Project Management certification
• Microsoft Technical certification such as MCSA/MCSE/MCTS/MCITP will be an added advantage
• Business/ Data Analysis certification will be an added advantage.
• Cobit 5 certification is an added advantage
• Information Security or Network Security certification is an added advantage
• A minimum of 10 years’ experience in IT of which 5 years must be in middle management in the IT environment.
• IT Project Management experience
• IT Service Management and Support experience
• Information/Data/Network Security experience
• Office 365 experience
• Knowledge of cloud base technology (IaaS, SaaS & PaaS)

Technical Competencies

• Business Perspective
• Good financial management (budgeting and invoice management)
• Performance management
• Good working knowledge networking (Local Area and Wide Area Networks)
• Good working knowledge of Microsoft client-server environment.
• Good working knowledge of IT Service Management best practices
• Good working knowledge of Information/Network security best practices.
• Backup and recovery procedures
• Data Management

Behavioural Competencies

• Results Orientated
• Attention to detail
• Creativity and Innovation
• Critical Judgment
• Decision Making
• Initiative
• Interactive Communication
• Problem Solving
• Self-Confidence
• Teamwork
• Work Ethics and Values
• Writing Skills

Employment Equity

Two Mountains is committed to transformation and employment equity. Preference will be given to candidates from designated groups, with specific consideration for People with Disabilities.

Applications

Interested candidates are invited to submit their CVs and applications to:

HR@twomountains.co.za

Closing Date: 28 April 2026

If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful